Log in to ROLLER

The ROLLER single sign-on page provides you and your staff with a single access point to your venue's major ROLLER applications (eg Venue Manager for setting up and managing ROLLER and ROLLER POS).

Log in to ROLLER

1. Open the login page at https://launchpad.roller.app/
2. Enter the email address and password associated with your ROLLER profile
   
   If you've forgotten your password, click forgot password and type in your account email. You will be sent a link to reset your password.
   
   
3. Select Roll in
4. After successfully logging in, you will be presented with the ROLLER LaunchPad, which provides you with access to the ROLLER applications you have access to from a secure and single page (eg Venue Manager and ROLLER POS)

Troubleshoot login issues

Update staff passwords

If a staff member can't remember their account password, they can either use the Forgot password link on the login page (https://launchpad.roller.app/), or you can reset it for them:

1. From Venue Manager, go to Settings > Staff > All Staff
2. For the affected staff member, select the options menu (3 dots) and then select Edit. 
3. Scroll down to the Security section and select the Change password link
4. Enter a new password and select Save

Log out and close all browser tabs

1. Log out of ROLLER
2. Close the browser tab
3. Complete for all open browser tabs
4. Re-attempt login from a new browser tab

Clear your cache 

1. Click the Customize Google Chrome button in the top right of your chrome browser
2. Click More tools > Clear browsing data
3. Select All time as the time range
4. Check the boxes next to Cookies and other site data as well as Cached images and files
5. Click Clear data
6. Close the browser window