This article explains the type of information ROLLER Payments reports show and how you can best use these reports.
Access ROLLER Payments reports
To access the ROLLER Payments reports, from Venue Manager, go to Reports > All Reports.
You can search for the report you want or scroll down to find the ROLLER Payments reports under Transactions. The ROLLER Payments reports are:
- ROLLER Payments Payout Export
- ROLLER Payments Transactions
- ROLLER Payments Daily Summary
ROLLER Payments Payout Export
Easily track payouts you receive in your bank account to funds processed, making ROLLER Payments reconciliation easier than ever. It summarizes each day's net funds processed, then displays the corresponding dates that payouts of these funds have been initiated, the total funds paid out and still owing.
Use this report to:
- Reconcile the total net transactions processed, balance paid out and pending payout
- Reconcile the funds deposited to your bank account
- View dates when chargebacks are deducted from payouts
To export the report:
- From the Reports > All reports page, click the ROLLER Payments Payout Export report
- Select a date range of trading days you wish to report
- Click Alert me once exported to confirm
- When ready, click the notifications icon (bell at bottom of left-side menu) to download the report
Once exported, you will see:
- Transaction Dates as rows per date within the filtered range
- Payout Dates as columns showing the date a payout was initiated for any transaction which took place within the filtered range
For each Transaction Date, you'll see:
- Funds Received
- This is the total value of Authorized transactions minus Refunded transactions
- Funds Paid Out
- How much of the Funds Received has been paid out to your nominated bank account
- Pending Payout
- How much of the Funds Received are yet to be paid out to your nominated bank account
- Pending Date
- How much of the Funds Received were included in each Payout Date
For Payout Date, you'll see:
- Net Transactions
- How much of the payout total was for authorized or refunded transactions
- Incl. Chargebacks
- How much of the payout total was for chargebacks or chargeback reversals
- Incl. Adjustments
- How much of the payout total was for adjustments, eg your reserve (if no adjustments made for the date range, this field is not included in the report)
- Net Funds Paid Out
- What was the total amount paid out to your nominated bank account
ROLLER Payments Transactions
This report shows you a detailed list of transactions, chargebacks and payouts according to the date range & filters selected.
For each transaction, you'll see:
- The date and time the transaction took place
- The booking ID
- The gateway ID
- What payment method was used (eg Mastercard, Visa, Sofort, iDEAL)
- The status of the transaction (eg Authorized, Refunded, Chargeback, Paid out)
- The channel the transaction took place at (eg POS, Online checkout, Venue manager, Recurring billing, API, Data import)
- The dollar amount of the transaction
Use this report to:
Use the status filter at the top of report and group transactions by status (eg Authorized, Refunded, Paid out, Adjustment and/or Chargeback). Select one or more items from the status filter and click Apply filters.
Click the report to view a larger version.
ROLLER Payments Daily Summary
This report shows a daily summary of your ROLLER Payments authorizations, refunds, chargebacks and fees grouped by day, channel and payment method.
Use this report to:
- View acquiring fees for each payment method. Note that your processing fees are not displayed here. You can find your processing fees in your monthly invoice.
- View a summary of transactions occurring in your account on a specific day.
For each payment method you can see:
- Submitted Quantity
- Total count of transactions submitted for authorization
- Failed Quantity
- Total count of submitted transactions that failed to be authorized
- Authorized Quantity
- Total quantity of authorized transactions
- Authorized Amount
- Total value of authorized transactions
- Failed Quantity
- Total count of submitted transactions that failed to be authorized
- Authorized Quantity
- Total quantity of authorized transactions
- Authorized Amount
- Total value of authorized transactions
- Refund Quantity
- Total quantity of refunded transactions
- Refund Amount
- Total value of refunded transactions
- Chargeback Quantity
- Total quantity of chargeback transactions
- Chargeback Amount
- Total value of chargeback transactions
- Acquiring Fees
- Scheme and interchange fees levied by acquirers on settled funds
- Smart Dunning Success
- Total count of successful Smart Dunning attempts to recover recurring membership payments
Click the report to view a larger version.
ROLLER Payments Daily Balance
Frequently asked questions
The balance of funds is typically paid out in line with your payout schedule. Typically this is daily.
Paid out funds are deposited within your nominated bank account within 3 business days from the payout date listed in a relevant ROLLER Payments report (not including weekends or public holidays).
All data is provided directly from our payments partner, Adyen. Data is populated/updated daily.
If you're using ROLLER Payments to process payments, and don't see any of these reports, contact the support team. The role permission Can access Transactions reports is also required for staff to access ROLLER Payments reports. Administrators and managers have this permission enabled by default.
Refer to the guide ROLLER Payments FAQs for a comprehensive list of our most commonly asked questions around reconciliation & reporting.
Other helpful guides
- ROLLER Payments lifecycle
- Refer to this guide ROLLER Payments lifecycle to understand the different ROLLER Payments statuses.
- Customize the reporting grid
- Refer to the guide Customize the reporting grid to see how you can customize the reporting results to get the data you require.
- Download report & list data
- Refer to this guide Download report & list data to see how to download report data.