Use ROLLER Payments reports to track guest payments, monitor payouts and reconcile processing fees. This guide explains where to find each report, what data it includes and how to use it to understand authorizations, refunds, fees, chargebacks, adjustments and funds received.
Not sure if your venue is on daily net settlement? Check with your customer success manager or the support team. For more information, see Changes to the way platform fees are charged.
How daily net settlement affects reporting
With daily net settlement, fees are deducted from payouts daily, rather than being billed separately at the end of the month.
The payment fees deducted include both ROLLER fees and network fees. A full monthly breakdown of these fees is available in the Monthly fee invoice and tax statement.
As a result, some ROLLER Payments reports have changed:
ROLLER Payments Performance dashboard
ROLLER Payments Payout Export
ROLLER Payments Daily Summary (net-settled version)
All other reports in ROLLER remain unchanged.
For a full explanation of net settlement changes, see the guide ROLLER Payments: Changes to the way fees are charged.
Important note: Refunds for net settlement
If your venue is on net settlement and your reporting period includes refunds, you may currently notice differences between ROLLER Payments reports and other, non-ROLLER Payments, Venue Manager reports.
This is because refunds in all ROLLER Payments reports are currently shown net of fees.
For now, use the Detailed transactions report to reconcile refunds and funds received, as it shows the full refund amount and correct totals.
Access ROLLER Payments reports
- From Venue Manager, go to Reports > All reports
- Scroll to the Transactions section or search for ROLLER Payments.
- Select one of the following ROLLER Payments reports:
- ROLLER Payments Performance – Dashboard view of payouts and payment trends
- ROLLER Payments Payout Export – Reconcile processed funds with payout dates and amounts
- ROLLER Payments Transactions – Detailed list of individual payments, including chargebacks and status
- ROLLER Payments Daily Summary – Daily totals by payment method, channel and fee breakdown (Once you've migrated to net settlement, you'll see two versions: gross settlement and net settlement)
To view monthly summaries of fees and tax, scroll to the Accounting section and select the Monthly fee & tax statement report.
ROLLER Payments Performance dashboard
This payments dashboard gives you a snapshot of payout status, payment trends and key transaction metrics.
Use it to:
- Track how much has been processed, paid out or is still pending.
- Monitor authorizations, refunds and chargebacks.
- Understand guest payment behavior by channel and method.
How values are shown
Daily net settlement – payout values are shown net of fees. Hover over the funding chart to see fees deducted each day.
Monthly invoicing – payout values are shown gross (before fees are deducted). Fees are charged monthly in arrears.
Refunds – If your venue is on net settlement, refund amounts in ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile full refund amounts.
To learn more, see the guide Track payouts and payment trends with the ROLLER Payments dashboard.
ROLLER Payments Payout Export
The Payout Export is the primary report used to reconcile processed funds with payouts sent to your bank. It shows what was processed, what has been paid out, what’s still pending and how fees were applied.
Use it to:
- Match processed transactions with payouts.
- Check when payouts were initiated (funds usually arrive in 0–2 business days, depending on your bank).
- Track pending funds, chargebacks, adjustments, and (if applicable) fees.
How values are shown
-
Daily net settlement
- Includes a Payment Fees column
- Funds Paid Out reflects the net amount after fees
-
Refunds: If your venue is on net settlement, refund amounts in ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile full refund amounts.
-
Monthly invoicing
- No Payment Fees column
- Fees are billed separately on a monthly invoice
- Funds Paid Out usually matches Funds Received
How to export the report
- From Venue Manager, go to Reports > All reports.
- Search for and select ROLLER Payments Payout Export.
- Choose a date range of trading days.
- Select Alert me once exported.
- Download from the notification bell icon (bottom of the main menu).
How to read the export
Each row represents a transaction date, showing totals processed, paid out, pending and fees if applicable
Each column represents a payout date, showing when funds from a transaction date were included in a payout
The payout date is when ROLLER initiated the transfer, not when funds arrive in your bank
Transaction date fields
| Field | Description |
|---|---|
| Funds Received | Total value of authorized transactions minus refunds for that day |
| Payment Fees (net settlement only) | ROLLER Payments and network fees deducted from that day's funds received |
| Funds Paid Out | Amount paid out for that transaction date — net if fees deducted, full if billed monthly in arrears |
| Pending Payout | Amount still waiting to be paid out (may include partial or adjusted payouts) |
| Payout Date | Date the payout was initiated (not the date funds reach your bank). Actual arrival in your bank may take from 0 to 2 business days, depending on your bank's processing times. |
|
Other Gateway Funds received |
Credit card payments not processed through ROLLER Payments If using dual processing, Funds Received + Other Gateway Funds = total card funds processed across systems |
Payout date fields
| Field | Description |
|---|---|
| Net Transactions | How much of the payout total was for authorized or refunded guest transactions |
| Incl. Chargebacks | How much of the payout total was for chargebacks or chargeback reversals |
| Incl. Adjustments | How much of the payout total was for adjustments, such as your reserve (if no adjustments made for the date range, this field is not included in the report) |
| Net Funds Paid Out | The total amount paid out to your nominated bank account |
ROLLER Payments Transactions
The ROLLER Payments Transactions report provides a detailed list of all guest payment transactions processed through ROLLER Payments, including authorizations, refunds, chargebacks, adjustments, and payout statuses.
Use it to:
Identify who processed a transaction by selecting a Booking ID
Check transaction status using filters (eg Authorized, Refunded, Paid out, Chargeback)
Identify which transactions were included in a payout by filtering by payout date and status
What each transaction shows
- Date and time the transaction took place
- Booking ID (select to open the full booking record in Venue Manager)
- Gateway ID
- Payment method used (eg Mastercard, Visa, Sofort, iDEAL)
- Status of the transaction (eg Authorized, Refunded, Chargeback, Paid out)
- Channel the transaction took place at (eg POS, Online checkout, Venue manager, Recurring billing, API, Data import)
- Dollar amount of the transaction
Select the report to view a larger version.
ROLLER Payments Daily Summary
The Daily Summary report gives you a day-by-day breakdown of ROLLER Payments activity, grouped by payment method and sales channel.
Use it to:
- See a daily snapshot of transactions
- Track authorization success and failure rates
- Monitor refunds, chargebacks, and Smart Dunning recovery
- (If on daily net settlement) view total fees deducted from payouts
Report versions you may see
You may see one or two versions of this report, depending on whether your venue has migrated from gross settlement to net settlement. If you're still on gross-settlement, you'll see the gross-settled version only.
Most venues only need the net-settled version of this report on an ongoing basis.
ROLLER Payments Daily Summary (Gross Settlement)
Shows only gross-settled transactions. Displays network fees only. Payment fees appear on your monthly invoice.
Used for all days before your migration date, plus any late-settled transactions (eg due to bank delays), which were authorized before migration.
ROLLER Payments Daily Summary for net-settled transactions
Shows net-settled transactions and includes a Payment fees column that reflects both ROLLER fees and network fees.
May also include late-settled gross transactions after migration. These still follow gross fees logic (ie network fees only), which is expected during the crossover period.
Refunds: If your venue is on net settlement, refund amounts in ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile full refund amounts.
Which report to use during migration to net settlement
Use the correct ROLLER Payments Daily Summary report based on your settlement method:
Before migration
Use the Gross Settlement version of the report for all dates.
During the migration period
Use both reports:
Gross settlement version for any gross-settled transactions (before migration or late-settled, due to bank delays, after migration).
Net settlement version for net-settled transactions from the migration date onward. This report still contains gross-settled transactions and network fees prior to the migration, and any late-settled transactions after your migration date.
The migration period typically takes 1–4 days, depending on bank settlement delays. Once no new gross-settled transactions appear in either report, you can rely solely on the net settlement report.
After all gross-settled transactions have cleared
You only need the net-settled ROLLER Payments Daily Summary version of the report ongoing. The gross version remains available for reference.
Late-settled transactions may also shift fees or amounts to dates after migration, so will appear in both reports with gross-settled fees logic.
Column reference
| Column | Description |
|---|---|
| Submitted Qty | Number of transactions submitted for authorization |
| Failed Qty | Number of submitted transactions that failed to authorize |
| Authorised Qty | Number of successfully authorized transactions |
| Authorised Amt ($) | Total dollar value of authorized transactions |
| Refund Qty | Number of refunded transactions |
| Refund Amt ($) | Total value of refunded transactions |
| Chargeback Qty | Number of chargebacks received |
| Chargeback Amt ($) | Total value of chargebacks |
| Payment Fees ($) - daily net settlement only | Total fees deducted from your payout each day, including ROLLER fees and network fees. Gross-settled transactions shown here during migration still follow gross logic and include network fees only. You can identify these by looking at the gross settlement report and deducting them from totals on those dates in these reports. |
| Smart Dunning Success | Number of successful retries of failed recurring membership payments |
Monthly fee invoice and tax statement
The Monthly fee Invoice and tax statement is a new report that contains a summary and breakdown of all platform fees paid for the month (ROLLER Fees and Network fees) and sales tax.
The purpose is to collate all fees paid each month into one clear statement to support the move to daily net settlement. Note: this report is only available to venues on daily net settlement.
You can also access the Monthly fee Invoice & tax statement from Your account menu.
- Select the Account icon at the bottom left of any screen in Venue Manager.
- Select the link ROLLER Payments fee statement.
Use it to:
- See a monthly summary of platform fees paid
- Serve as a tax receipt for all ROLLER Payments fees
- See how much sales tax will be collected at the end of each month
- Support your accounting reconciliation and reporting processes
What each section shows
ROLLER fees
This table breaks down the fees and sales tax for each card provider. Here’s what each line shows:
| Column | Description |
|---|---|
| Description | The lines in this table show different card types (e.g., Mastercard). |
| Transaction Volume | The total value from each card type for the period. |
| Count | The total number of transactions for each card type for the period. |
| Fee Rate | The fees for each card type. |
| Sales tax | The taxable amount on the fees. |
| Total | The total value of fees for that card type. |
Network fees
This table shows the pass-through fees from card networks and banks applied to each transaction. Here’s what each line shows:
| Column | Description |
|---|---|
| Description | Interchange or scheme name. |
| Transaction Volume | The total value of transactions (if applicable). |
| Count | The total number of transactions from the interchange or scheme. |
| Fee Rate | The fees for the interchange or scheme. |
| Sales tax | The taxable amount on the fees. |
FAQs
How often is the balance of funds paid out?
The balance of funds is paid out in line with your payout schedule. Typically this is daily.
When will paid out funds be deposited in my nominated bank account?
Paid out funds are typically deposited within your nominated bank account within 3 business days from the payout date, depending on your bank's processing times (not including weekends or public holidays).
How often is the report data updated?
All data is provided directly from our payments partner, Adyen. Data is populated/updated daily.
I'm using ROLLER Payments, but I can't see the ROLLER Payments reports?
If you're using ROLLER Payments to process payments, and don't see any of these reports, contact the support team. The role permissionCan access Transactions reports is also required for staff to access ROLLER Payments reports. Administrators and managers have this permission enabled by default.
Where can I find out more about how the way fees are charged is changing with net settlement?
You can learn more about the shift from monthly invoicing in arrears to daily net settlement in the guide ROLLER Payments: Changes to the way fees are charged. It explains what’s changing, why and how it affects your payouts, reconciliation, billing and reporting.
How do I know which billing model my venue is using?
Check with your customer success manager or support team.
Other helpful guides
ROLLER Payments dashboard
Refer to this guide ROLLER Payments dashboard to understand the different types of information you can see on the ROLLER Payments dashboard.
ROLLER Payments lifecycle
Refer to this guide ROLLER Payments lifecycle to understand the different ROLLER Payments statuses.
Customize the reporting grid
Refer to the guide Customize the reporting grid to see how you can customize the reporting results to get the data you require.
Export and download report data
Refer to this guide Download report & list data to see how to download report data.
More questions?
Refer to the guide ROLLER Payments FAQs for a list of commonly asked questions.