Here, you'll find answers to questions about ROLLER Payments reserve levels, an important financial safeguard that helps protect your business and guests when processing payments.
What is the reserve level?
The reserve level is a static amount that ROLLER Payments withholds as a financial safeguard. This one-time deduction serves to protect against potential losses arising from payment processing activities, such as chargebacks and refunds. Think of it as a security deposit that helps ensure smooth operations and protects both ROLLER, your venue and your guests.
Why do I need a reserve level?
When guests exercise their right to a chargeback through their payment method, ROLLER Payments deducts the related funds from your next payout.
If your account doesn’t have enough funds to cover the chargeback, for example, if you stop processing payments with ROLLER Payments, we use the reserve to cover the chargeback amount.
How is the reserve level amount calculated?
The reserve level is calculated based on the difference between potential exposure and available coverage.
- Exposure: The estimated potential losses on your account.
- Coverage: The available ways to cover these potential losses.
This process ensures that if you stop processing with ROLLER Payments, we can cover any potential losses related to your account.
When is the reserve level amount withheld?
The static reserve level amount is withheld from initial transactions once your venue begins trading with ROLLER Payments. Once the reserve amount is reached, payouts to your bank account will be initiated.
Who owns the reserve level?
The funds held by ROLLER Payments as a reserve are exclusively owned by you.
What if I stop processing payments with ROLLER Payments?
If you stop processing payments with ROLLER Payments, the reserve is paid back to you after deducting any chargeback costs.
Once ROLLER Payments has no more potential exposure to chargebacks (approximately 120 days from the last transaction), the remaining reserve amount is returned to you.