ROLLER Payments FAQs

Submit a request to payments@rollerdigital.com and our sales team will get back to you.

After submitting a request, you will be required to complete additional steps including the identity verification process for the ultimate beneficial owner (UBO) of the business that will be transacting.

The process will take between 2 to 10 days. Customers typically experience delay completing the identity verification process.

After the account setup is complete, you can run a test transaction online via the online checkout or in Venue Manager, or a card payment in POS. A test transaction will confirm the setup was successful.

To configure your card terminals, see POS payment terminal installation.

Most popular terminals are P400 and V400 range.

For more information on each terminal visit the ROLLER payments terminal ordering page.

The processing fees will be provided to you during contracting. 

Gross funds are deposited into your account based on your payout schedule. The processing fees are calculated and invoiced monthly in arrears.

This is a requirement of our acquiring partners Adyen.

To configure your online payment methods, see Configuring online payment methods.

For payments made via the online checkout, invoices, Self Serve Kiosk, or through a card Create your progressive checkout, payment terminal in store, the cardholder will see {VENUENAME} - via rllr.co on their bank statement.

For payments made using the online checkout or invoice widget, the booking holder also receives a confirmation email which will contain information about the transaction.

Yes. These payment methods are pre-configured on your card terminals.

To view the ROLLER Payments reports in your ROLLER account, log in to Venue Manager and click Reports in the menu options. Access to reports requires the Can access Transactions reports role permission.

Authorized transactions reconcile with total funds received in the Detailed transactions report if you only filter for 'payments' and 'other' and exclude refunds.

The fees and charges are displayed in your monthly invoice.

The reserve is essentially protection if a venue can't fulfil its obligations to its guests, or needs to issue refunds after funds have been paid out. The reserve is to cover for potential refunds, chargebacks, fines, paid but not yet fully delivered products and services, and other potential financial obligations of your business towards ROLLER, Acquirers and Scheme Owners.

When you start to trade using ROLLER Payments, ROLLER will retain funds up to the applicable variable reserve level from the settled funds that are ready to be paid out to your nominated bank account.

In the ROLLER Payments Transactions report, the transactions can be filtered by payment type.

Visit Customizing the reporting grid for tips on how to use the date selector, filtering and grouping in reports, saving views, exporting report data and more.

No. ROLLER reports are optimised for desktop view with the exception of the Daily Balance report which can be configured to be sent via email.

Use the ROLLER Payments Payout Export. This export summarizes each day's net funds processed, then displays the corresponding dates that payouts of these funds have been initiated, the total funds paid out and still owing.

After funds are settled, they are then available to be paid out to your nominated bank account. Visit the ROLLER Payments Daily Balance report to see funds that are settled and are going to be paid out to you. 

Refer to the ROLLER Payments Daily Balance report to see the balance of funds held in your ROLLER Payments account. Funds are paid out in accordance with your contract. This can be Daily, Tuesday and Fridays, or Weekly.

Adjustments are the amounts that are manually credited to, or deducted from your ROLLER Payments account, to resolve any billing discrepancies, such as your deposit level.

Refer to the ROLLER Payments Daily Summary report. The fees are also detailed in your monthly invoice.

The payout schedule is confirmed with you when signing up to ROLLER. Typically, this this can be daily, Tuesday and Fridays, or Weekly at midnight. (Weekly at midnight means any transactions that are settled between Monday and Sunday Midnight will be paid out.)

You may not have received a payout to your account depending on a number of factors such as what your payout schedule is (Daily, Tuesday and Fridays, or Weekly) and also whether you have reached the deposit threshold. Information regarding your payments deposited into your accounts can be found in your order form under the Deposit and Settlement heading.

You can see a summary view of funds paid out in the ROLLER Payments Daily Balance report.

To view the specific transactions in each payout, use the ROLLER Payments Transactions report and filter the data by Paid Out status. This will show the settled transactions which are included in the batch of payments that have been sent to your bank account.

ROLLER has partnered with Adyen to provide acquiring, gateway and risk functions.

Yes. In Venue Manager, you can find and open a booking, then select to resend confirmation email (which contains the receipt) to the booking holder or another email address. In POS, you can enable a setting allowing receipts to be reprinted in the POS.

Visit Add checkout payment methods with ROLLER Payments for help setting up your online payment methods and POS payment terminal installation for help setting up in-venue payments.