Search for and redeem tickets using the Mobile Check-in app

Here, you’ll learn how to search for and redeem tickets using the Mobile Check-in app.

Search for tickets

The Mobile Check-in app supports scanning both itemized & master tickets sent to guests from ROLLER.

When searching for tickets using the Mobile Check-in app, you have three options:

1. Scanning the tickets using Urovo’s in-built 2D barcode scanner to scan QR codes.
2. Scanning QR Codes using Urovo’s in-built camera:
   • From the Bookings menu in the app, tap the camera icon at the top left. (Tap Allow if asked for permission from Android for the Mobile Check-in app to use the camera.)
   • Place the QR code in the view of the camera.
   • The Mobile Check-in app automatically recognizes the QR Code.
   • To exit the camera at any time, press the Android back button.
3. Manually typing in the Booking Name, Itemized Ticket ID or Master Ticket ID:
   • From the Bookings menu, tap in the search bar
   • Type either:
     • The Booking Name
     • The Master Ticket ID
     • The Itemized Ticket ID
   • Any matching results display.
   • Complete matches are opened instantly.

What data is displayed when a Master Ticket ID is scanned?

The header to the page shows:

• The Booking Name
• The Booking ID (Master Ticket ID)
• The Booking Date
• The number of redeemed tickets in the booking out of the total
• The number of redeemed add-ons in the booking out of the total

The Tickets tab

This tab lists all items in the booking that are considered a ticket. Each row shows a different ticket with the following information:

• Product Name
• Ticket type for the product
• Ticket holder name

The Add-ons tab

This tab lists all items in the booking that are add-on or stock items. Each row is a different item that shows:

• Add-on or stock type
• Add-on or stock variation
• Ticket holder name

The Details tab

This booking details tab shows:

• The total cost of the booking
• The booking holder details (if present)
• The locations and their capacity, the number of guests using each, and the times of their use (If session products are present)

What data is displayed when a Ticket ID is scanned?

Scanning a ticket ID bypasses the booking view and brings up the ticket data within the Mobile Check-in app on your physical device.

You can also access the ticket data by clicking any ticket within the booking view.

The header to the page displays:

• Product name
• Ticket type for the product
• Ticket holder name
• Check-in button

The details section displays:

• Itemized ticket ID
• Validity period
• Number of times the ticket has been checked in out of the total.
• Expiry date for the ticket

The information presented is as follows:

Redeem tickets using the Mobile Check-in app

If you have Auto Check-in enabled within the device settings, when you scan a valid Itemized Ticket ID, it redeems that ticket automatically.

If a ticket is multi-use, then wait for the Mobile Check-in app to re-sync before the same ticket can be scanned again (15-30 seconds).

If you do not have Auto Check-in enabled within the Device settings or you’re scanning a Master Ticket ID, it takes you to the booking view for you to manually check the tickets in.

You can either check them all individually by touching the tick box next to the associated ticket, or click the blue bar at the bottom of the screen to check in all valid items at the same time.

If you want to put restrictions on which Mobile Check-in app devices can validate particular products or tickets, then use our device-specific check-in feature.

Configure device-specific product restrictions

Mobile Check-in device profiles added in Venue Manager can be configured to only redeem specific products.

To add and configure restrictions:

1. From Venue Manager, go to Apps > Mobile Check-In > Devices
2. Click the New MCI Device button at the top-right.
   
   You can also configure existing Mobile Check-in app devices to use Device Specific Check-in by clicking the options menu (3 dots) next to that device and clicking Edit.
   
   
3. Name the device.
4. Enable the Check-In Restrictions switch.
   
   If you can’t see the Check-in Restrictions switch and would like to use this functionality, submit a ticket with our support team asking to have this enabled.
   
   
5. Filter and select products that can only be redeemed by this particular device.
6. Click Apply.
7. Click Save.

When scanning tickets from a Mobile Check-in device where redemption is not allowed, the following occurs:

• Invalid tickets appear grayed out.
• The redemption doesn’t occur if scanning tickets with Auto Check-in and Express Check-in settings is enabled within the device settings menu.

FAQs

Why does this multi-use ticket still have a green checkbox?

Assuming there are still redemptions left on the ticket, a background sync must be triggered before multi-use tickets will be redeemable again.

This can be checked by leaving the booking view in the Mobile check-in app and re-entering it, at which point the checkbox will return white.

Why is the redeem ticket checkbox grayed out?

This checkbox is gray when a ticket is configured to be redeemed on a different device.