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Mobile Check-in app requirements

To use the Mobile Check-in app to redeem tickets easily, you must first assess if the way it works is right for your business needs.

This article outlines the subscription, hardware and software requirements for using the Mobile Check-in app.

The Mobile Check-in app does not support redeeming tickets that require a waiver. If you’re using ROLLER’s waiver functionality, then you'll need to redeem tickets using ROLLER POS.

Subscription requirements

You must add the Mobile Check-in app add-on to your subscription to gain access to the app.

Add-on feature

The Mobile Check-in app is an add-on feature to your existing plan. To subscribe, check you meet the requirements below and then contact your account manager or the support team.

Learn more

Hardware requirements

ROLLER only supports the Mobile Check-in app on the following Android devices running version 9:

  • Urovo i6310TGW
  • Urovo DT50

Optional extras

  • Pistol Grip
  • Charging Base
  • Lanyard
If you source these devices via a 3rd party, it’s likely they may not be able to provide the required Android version 9 software. Speak to our support team about getting a supported scanner on the right version of Android.

Software requirements

I meet the requirements for the Mobile Check-in app, what's next?

Assuming you have the right subscription, hardware and software, all you need to do is log in to ROLLER Venue Manager & create your Mobile Check-In device.

You can then open the installed app on your Urovo device and log in using a staff account.

Learn more about how to use the Mobile Check-in app

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