Improve the guest redemption experience at your venue with progressive checkouts, by enabling guests to redeem their memberships and passes via their smartphone’s digital wallet app.
Your guests can now digitally store their memberships and passes in their Google or Apple wallets, allowing for quick and seamless redemption at your venue.
This article walks through how you can configure and customize the branding for your digital passes, located in your guests’ smartphone wallets.
Why use digital wallets
Digital wallets are becoming more and more popular for both Apple and Android mobile/cell phone users because they’re a convenient and secure way for guests to save their passes and memberships without having to scroll back through old emails for these details.
For venues, configuring digital wallet passes and memberships means speeding up the ticket redemption process, reducing wait times at entry points and improving the overall guest experience.
Configure your memberships and passes for digital wallets
With this feature enabled, you’ll have the option to configure how your venue’s memberships and passes will display in a guests digital wallet.
From Venue Manager, go to Apps > Progressive checkouts > Settings and select the Add to wallet tab.
Brand and appearance
By default, ROLLER will use your venue’s logo, and the configured color scheme from the brand and appearance settings, for your digital memberships and passes.
You can override the primary color displayed on your digital wallet memberships and passes by selecting the box under Ticket color and adding a new color of your choice. Once you’ve made changes to your ticket color, you can instantly preview them in the section below.
Itemized digital tickets
By default, when guests add memberships and passes to their digital wallets, all passes in the booking sit under one barcode (memberships will be separate). For example, if a guest makes a booking and purchases 2 adult passes for tomorrow and they add that booking to their digital wallet, they’ll only see one ticket in their digital wallet for both passes, with one barcode to scan at the venue.
But, if you’d like to give your guests the option to create individual digital wallet tickets for each pass in their booking, then select the checkbox for Itemized digital tickets. This means that for the example above, two digital wallet tickets will be created, each with a separate barcode that can be scanned separately.
Disable digital wallets
From here, you can also Disable add to wallet by selecting the checkbox.
Can I change the logo displayed on my digital memberships and passes?
To override the logo, you will have to do so from your venue’s brand and appearance settings. Learn more
How can guests add memberships and passes to their digital wallets?
Guests will have the option to add their memberships and passes to their digital wallet in a variety of ways, after they’ve purchased a membership or pass online.
After a guest has purchased a membership (or multiple memberships), they will be able to add this product to their smartphone wallet from the membership ticket details page in the checkout.
Guests will also be able to add their memberships to their smartphone wallet from the membership email that is sent out separately when a membership is purchased.
After a guest has purchased passes, they can add these to their smartphone wallet from the booking confirmation screen, as well as the booking details page in the checkout.
Finally, guests with passes will also be able to add them to their smartphone wallet from their booking confirmation email.