This guide shows you how to configure and confirm your global and individual POS settings for cloud printing. This includes global receipt and tipping settings and individual POS device printing and cash drawer settings.
Configure global POS settings
You'll need to check or configure your global POS settings for receipts & tipping options.
From Venue Manager, go to Apps > Point of sale > Settings.
Receipts
The settings relevant for cloud printing are as follows:
- Reprintable receipts: Allow receipts to be reprinted multiple times
- Receipts can be emailed from POS: Allow receipts to be emailed from POS
- Require manager code: Prevent staff from reprinting receipts without manager-level permission
You'll need to customize other receipt settings in the receipt template for cloud printing itself. Refer to the guide Customize your receipt templates to learn how.
Tipping
If you'd like to encourage guests to leave tips on receipts, make sure you have the following options enabled:
- Enable tipping: Allow guests to add tips to receipts
- Use defined tip percentages: Here you can enter up to four pre-defined receipt settings to display on your receipts.
Configure individual POS device settings
You'll also need to configure individual POS devices to print receipts and dockets. Follow the steps below.
- From each POS device, go to More > Settings > Device.
- To make sure that your device is printing receipts and dockets, toggle the following settings to Yes.
- Print production dockets
- Auto print receipts
- If you want your cash drawer to only open after a cash payment has been made, leave Open cash drawer for cash payments only set to Yes (the default option).
- You also have the option to open the cash drawer for all payments, regardless of whether a receipt was printed, using Auto open cash drawer when payment is made (Cloud printing). To use this setting, turn off Open cash drawer for cash payments only.
If Open cash drawer for cash payments only and Auto open cash drawer when payment is made are both switched on, the cash drawer only opens for cash payments. For a full description of all POS device settings, see the guide Manage individual POS device settings.