Integrate with Fresh KDS and configure your devices – Help Center

Any hospitality worker will be familiar with the challenges of using paper dockets to manage food and beverage orders — duplicate dockets, missing dockets, printer jams and manual prioritization are all par for the course.

Until now! With ROLLER’s Fresh KDS integration, use kitchen displays to streamline communication between front-of-house staff and your kitchen without the need for paper and printers. Display and prioritize orders in real-time, leading to faster service and improved guest experience.

This guide will walk through how to integrate and configure your Fresh KDS devices in Venue Manager, so orders from POS and mobile food & beverage checkouts can go directly to a screen in your kitchen.

What is KDS?

KDS stands for Kitchen Display System and is an alternative to printing out production dockets using paper and printers.

When guests make an order from POS or through the mobile food & beverage checkout, the order details get sent to a screen in your kitchen (rather than a printer that prints a physical docket to your kitchen).

KDS can sometimes also be referred to as Kitchen Video Monitor or KVM.

Who can use KDS?

Any venue with food and beverage operations can take advantage of this integration and configure their KDS devices in ROLLER. You can then connect your POS devices to the KDS devices in your kitchen.

If you’re also using ROLLER’s mobile food & beverage ordering feature, you can connect these checkouts with KDS as well.

To learn more about mobile food & beverage ordering, read the guide Prepare for mobile food & beverage ordering.

Requirements and hardware

ROLLER integrates with Fresh KDS, so you can send food & beverage orders to a screen in your kitchen when guests make a purchase at POS or from the mobile food & beverage checkout.

To connect your Fresh KDS devices with ROLLER, you must first have a Fresh KDS account. To learn more, visit the Fresh KDS website and review their plans and pricing to see which is the best fit for your venue.

Once your Fresh KDS account is set up, you can get started.

Visit the Fresh KDS Knowledge Base to learn more about how to set up your account and devices. If you have any issues with Fresh KDS, contact their support team.

To use Fresh KDS for your kitchen display software, you must be using devices that are compatible with Fresh KDS. To learn more, check out their hardware requirements here.

How it works

Sign up for a Fresh KDS account (if you don’t already have one) and choose ROLLER as your POS system.
Log into Fresh KDS, and from your dashboard create an integration token.
Copy your integration token and then paste this into ROLLER to connect.
Configure your individual KDS devices in Venue Manager, and connect them to POS and mobile food & beverage checkouts.

Integrate Fresh KDS with ROLLER

To integrate your Fresh KDS account with ROLLER, follow the steps below.

Log in to your Fresh KDS account, and from the dashboard create an integration token.
Copy your integration token and go to Venue Manager.
From Venue Manager, go to Settings > Devices > Add kitchen display.
Paste your integration token into the space provided and select Connect to verify your token.
Then, select the Location of your devices and select Connect again to activate.
Finally, you can select all the KDS devices you want to connect to POS and mobile food & beverage checkouts from the dropdown menu and select Update devices.

ROLLER can only accept one location at a time from Fresh KDS. You should configure all your screens under one location if you want them all to appear in ROLLER.

If your venue is based in the United States, you can also configure SMS order status updates through Fresh KDS. To learn how, visit their knowledge base here.

Edit or remove an integration token

You can edit your integration token at any time. Follow the steps below.

From Venue Manager, go to Settings > Integrations.
Scroll down to Fresh KDS and select Edit.
Make the required changes to your Integration token or device Location and then select Activate.

Connect your Fresh KDS devices to ROLLER POS and mobile food & beverage checkouts

Once you’ve integrated your Fresh KDS account with ROLLER and added your devices to Venue Manager, you can connect them to ROLLER POS and mobile food & beverage checkouts. Follow the steps below.

From Venue Manager, stay in Settings > Devices.
Select the KDS device you want to connect from the Devices list.
The Device name is pulled from your Fresh KDS account and can’t be changed in ROLLER. You can log into your Fresh KDS account and change the device name from there.
Select which Stock items from each order you want to send to the KDS device. You have the option to send all stock items in an order, or you can choose specific stock items.
Next, select which POS devices will connect to this KDS device and select Apply.
[Optional] If you’re using ROLLER’s mobile food & beverage checkouts, select the checkouts you would like to connect to the KDS device and then select Apply.
When done, don’t forget to Save.

Complete this process for each individual KDS device in the Devices list.

You can connect more than one POS device and more than one mobile food & beverage checkout to an individual KDS device.

Once done, each time a food and beverage order is made at POS or at a food & beverage checkout, the order will be sent to the designated screen in your kitchen.