My printers have been set up correctly, so why aren’t my dockets and receipts printing?

If you’re using ROLLER’s cloud printing service and your receipts and dockets aren’t printing, it could be because your print stations have been set up incorrectly or the required POS printer settings haven’t been configured.

This guide walks though how to check and confirm your print station setup and then how to confirm if the required POS printer settings have been configured.

Step one: Check your printers are connected to the network

Print a self-test sheet to ensure your printer is turned on and connected to the local area network.

1. Turn off the printer.
2. Press and hold the Feed button.
3. Power on the printer while holding Feed.
4. Wait for printing to start, then release Feed.
5. After the first page prints, press Feed once more to complete.

The self-test page will display the printer's IP parameters, including the current printer IP address. If the IP address is 0.0.0.0, the printer couldn't establish a network connection. Check the Ethernet cable connection or try a different Ethernet port on your router.

Step two: Check your print stations have been configured correctly

To check that your print stations have been configured correctly, follow the steps below.

1. From Venue Manager, go to Settings > Devices.
2. Select a printer from the devices list.
3. Confirm that you’ve entered the correct information for the print station. Follow the steps in this guide to learn more.
4. In particular, confirm that the IP address for the printer is correct and that you can run a successful test print.
5. Repeat these steps for each printer in your devices list using cloud printing.

If you’re unable to run a successful test print, then read the guide Troubleshoot an unsuccessful test print from a print station to fix the issue.

If your print stations have been configured correctly and you don’t run into any errors when you complete a test print, move onto step three.

Step three: Check your POS, receipt and docket settings

The final step is to check that the settings for your printers have been configured correctly.

Configure global POS settings for receipts

Confirm that you’ve configured global POS settings for receipts. From Venue Manager, go to Apps > Point of sale > Settings.

The settings relevant for cloud printing are as follows:

• Reprintable receipts: Allow receipts to be reprinted multiple times
• Receipts can be emailed from POS: Allow receipts to be emailed from POS
• Require manager code: Prevent staff from reprinting receipts without manager-level permission

Configure individual POS device settings

You'll also need to confirm that you’ve configured individual POS devices to print receipts and dockets. If these settings aren’t on, then dockets and receipts will not print. Follow the steps below.

1. From each individual POS device, go to More > Settings > Device.
2. To make sure that your device is printing receipts and dockets toggle the following settings on: Print production dockets (1) and Auto print receipts (2).

Once this is done your receipts and dockets should start to print.