It can be frustrating to lose booking details at POS when a customer needs to step away before paying. The Park feature lets you store booking details on a POS device to quickly access them later. When you park a booking, it frees up the POS device to serve other customers.
This guide walks you through how to hold capacity on parked bookings, park a booking and unpark it.
When to use
When a staff member has entered most of the details for a booking, but the guest needs to step out of the queue - maybe to sign a waiver, wait for a late guest or grab their wallet from the car.
Staff know a party is coming in shortly, so they bring up the booking and park it so they don't have to search for it when the party arrives.
Hold venue capacity for a parked draft booking
To ensure a draft booking doesn’t accidentally overbook your venue, you can enable capacity holds for parked draft bookings. You must have the Administrator or Manager role.
- From Venue Manager, go to Apps > Point of Sale > Settings.
- Under Booking management, select the checkbox next to Hold capacity for parked bookings. Here, you can also enable notifications to let staff know when a capacity hold is about to expire.
- Select Save.
If enabled, a parked draft booking tentatively holds capacity at your venue for 20 minutes, and displays a warning across the top of the screen 5 minutes before the hold expires. You can change these times to suit your venue, if needed.
Park a draft booking at POS
- With the booking open at POS, select the Park icon.
- Give the parked booking a name to help easily find it in the parked bookings list later. This does not change any booking details.
- Select Park draft booking to save.
- The POS screen resets, ready to start a new transaction.
Park a complete booking at POS
- Search the bookings list for the guest name of the booking you want to park. You can park complete bookings without a guest added, however it will appear in the Parked tab without a name.
- With the booking open, click the Park icon. ROLLER moves the booking straight to the Parked tab for easy access.
Retrieve a parked booking
- From POS, select Search, then choose Parked.
- ROLLER shows all bookings parked on that device from newest to oldest.
- From here, select the booking to open it.
Unpark a booking
You can remove a booking from the Parked list by deselecting its Park icon. If the booking is incomplete, this deletes it entirely from the POS device, so be sure you’re ready to unpark.