Life happens to us all and your guests are no different. If something unexpected causes your guests to miss their booking, you can quickly reschedule their session or standard pass at POS without needing to delete the original ticket and re-add it.
You can reschedule an entire booking or just selected tickets on the booking.
If a pass has already been redeemed, you’ll need to unredeem it first before rescheduling.
When to use
When a group arrives after their 6pm session time, staff can easily shift the group’s booking to the 7pm session.
If a party booking needs to be rescheduled due to sickness, staff can move all invitees to a new date and time in one go.
Reschedule a booking
- With the booking open at POS, select Reschedule.
- Select the items you’d like to reschedule, then choose Reschedule.
- On the calendar, choose the date to reschedule to. For session passes, you’ll also select a new session time.
- Finally, select Confirm. ROLLER moves all booking details, including any signed waivers to the new booking time.