Customers can show Digital Gift Cards in a printed format or on their mobile phone whilst Physical remains in the physical voucher form originally distributed
Head to the Gift Cards section
Hover over the 'Products' menu and select 'All Products'
Go to your Gift Card product in the Products section and click 'View Giftcards'
Find your Gift Card
From here, a list of all Gift Cards will be displayed and there is the ability to edit which columns you want to display by clicking the settings cog or adjust what order they appear in by dragging them to reorder columns
Click on the Search field and type in a name or gift card number and press the magnifying glass icon or enter button on your keyboard. It will show all records matching what was typed
Once the correct gift card has been selected, click the more button and select 'View giftcard' from the drop-down menu
Search using Booking ID
Should you only have the booking ID or purchaser name instead of the Gift Card ID. Search for the Booking ID in the search bar in the header. Click on the booking to open it and click on the 'Items' tab. From here, hit the more button and select the 'View item' option
This will expand to show the Gift Card ID & details all the information pertaining to the Gift Card, you can click the back button to return to the list of Gift Cards in the booking if you have selected the incorrect Gift Card
From here you can edit information, including the balance. Reduce this amount by deducting what the customer has spent from their total balance and input this new amount into that field
Optional: add a comment if you would like to make a note of what was redeemed against the gift card amount
Once you are finished, click Save