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Restarting ROLLER Connect

Roller Support
  • Updated
This article will show you how to correctly restart ROLLER connect

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What is ROLLER Connect?

ROLLER Connect is a background application installed onto your POS device that is responsible for ensuring your receipts print correctly and your integrated payment terminals work as expected.
 

When should I restart ROLLER Connect?

  1. If you have a red symbol at the top of your POS saying ROLLER Connect is offline

    Screen_Shot_2020-04-15_at_3.30.05_pm.png

  2. If the Google Chrome print popup appears when printing receipts and you have the Use ROLLER Print Service setting switched to Yes under settings > hardware

    Screen_Shot_2020-04-15_at_3.32.17_pm.png
  3. If your integrated payment terminals aren't working as expected
 

Steps to restart ROLLER Connect

  1. Close any open Google Chrome browser windows
  2. Open the task tray (upwards facing arrow button) on the taskbar
    • If you can see a ROLLER logo right-click the logo & click exit
      ROLLER_Connect_in_task_tray.png
    • If you can't see a ROLLER logo proceed to step 3 
  3. Find the ROLLER Connect icon on the desktop then right-click & run as administrator
  4. Reopen ROLLER POS in a new Google Chrome browser

 

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