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Install an EPSON receipt printer (ROLLER Connect)

This guide refers to the installation process for EPSON printers if using ROLLER Connect to manage printing. If using production management, refer to the guide Get started with cloud printing for production management.

This article is a guide to installing an EPSON printer on a Windows device:

  • TM-M30
  • TM-T88 IV / V / VI
  • TM-T82II
  • TM-T20II
  • TM-T70I

If you're unsure which model your EPSON printer is, locate the model/serial number sticker on the underside of the device. Click here for a visual explanation.

Examples in the following sections relate to the EPSON TM-M30 specifically, however, the installation process is the same for all models. 

ROLLER is not responsible for any hardware devices including printers. If you're unable to fully install and test your receipt printer, DO NOT contact ROLLER Support, please contact your IT/technical support representative. 

Installation process

The sections below explain the process to install an EPSON printer for a Windows device (USB or Ethernet/Wifi):

USB printer

Steps to install a USB EPSON printer are:

  1. Download driver files
  2. Install printer driver
  3. Add & configure USB port
  4. Communication test
  5. Driver test print
  6. Device registration
  7. Windows test print

Ethernet or Wifi printer

Steps to install an Ethernet or Wifi EPSON printer are:

  1. Download driver files
  2. Install printer driver
  3. Add port & install printer
  4. Communication test
  5. Driver test print
  6. Device registration
  7. Windows test print 

Disable Windows user account controls (optional)

  1. Use the Search bar and type User Account Controls and click to open  
  2. In the settings window, select the option Never notify and click Ok
  3. If prompted to confirm again, click Ok.

Printer driver installation

Download drivers

Download your specific EPSON printers driver by clicking the relevant link below:

  1. Open the downloaded Zip folder by double-clicking the file
  2. Click Extract all 
  3. Tick the checkbox to Show extracted fields when complete & click Extract

Install the printer driver

  1. Find and open the executable file (exe) with a name starting with "APD_511R1_....."
  2. Wait for files to unpack then click Next
  3. Click Agree to accept the licence agreement and then click Install
  4. Wait for the printer driver to finish installing and then click Next
  5. Close all open windows.

Configure your printer

USB printers

Add & configure USB port

  1. Ensure your receipt printer is plugged via USB (USB type A to Type B) into your POS device and its powered on (you should see a blue light)
  2. Use the Windows search bar to find the EPSON configuration utility by typing the Epson model name such as Epson TM-M30 Utility and click the application to open. 
    DO NOT click the application which has APD5 in the title
  3. Click Add port 
  4. Click USB tab
  5. If your printer is connected correctly then the port should auto-populate with its port setting. 
    Take note of this port number as you'll require this in subsequent installation steps.
Troubleshooting steps
If no port selection appears then try the following steps to rectify:
  • Make sure the device is powered on and you can see the power light illuminated
  • Check for any error status lights
  • Ensure the USB cable is fully connected at both ends
  • Try a different USB port on the POS device, power the printer off and then back on
  • Shut down and restart the POS device
If none of the above steps resolve the issue, speak to an IT specialist to diagnose and resolve. 

Communication test

  1. Click the Communication test button to verify communication between the Printer and the POS device.
  2. If you receive a success response click Ok to close the test
  3. Click Ok again twice to close the configuration window
  4. Click Ok to close the configuration utility application.

If the communication test fails then follow the Troubleshooting steps above to resolve the issue.

Ethernet or Wifi printers

Networked device installations are generally more complex and involve multiple connections to routers and network switches. If you are not experienced with managing local area networks we highly recommend that you consult an IT professional to configure your networked devices.

Add port & install printer 

2020-01-20_13-51-05__1_.gif

  1. Ensure your receipt printer is connected to the network and it is powered on (you should see a blue light)
  2. Use the Windows search bar to find the EPSON configuration utility by typing the Epson model name such as Epson TM-M30 Utility and click the application to open. 
    DO NOT click the application which has APD5 in the title
  3. Click Add port 
  4. Click Ethernet tab
  5. Click Search
  6.  The utility will display the IP Address of ALL EPSON printers connected to the network
  7. If your printer is connected correctly then the port should auto-populate with its port setting. 
    Take note of this IP Address as you'll require this in subsequent installation steps.
Troubleshooting steps
If no IP Addresses are displayed selection try the following steps to rectify:
  • Make sure the device is powered on and you can see the power light illuminated
  • Check for any error status lights
  • If an Ethernet printer, ensure the cable is fully connected at both ends by removing and making sure you hear it click when reconnecting
  • Power off and on your network router and any network switches
  • Shut down and restart the POS device
If none of the above steps resolve the issue, speak to an IT specialist to diagnose and resolve as a networking issue will be the most likely cause of any communications issues. 

Communication test

  1. Click the Communication test button to verify communication to the printer and the POS device.
  2. If you receive a success response click Ok to close the test
  3. Click Ok again twice to close the configuration window
  4. Click Ok to close the configuration utility application.

If the communication test fails then follow the Troubleshooting steps above to resolve the issue.

Driver test print

2020-01-20_13-34-47__1_.gif

  1. Following a successful communication test (as per section above), the POS Device will connect with the printer & display the configuration utility including a range of printer settings
  2. Click Operation Check and then the Test Printing button
  3. Confirm & check to see if it was successful. 
  4. If the test print was successful close the window and proceed to Device Registration
Troubleshooting steps
If the test print failed - confirm the printer:
  • Is still powered on
  • Is loaded correctly with paper
  • Is not showing any error status lights
If none of the above resolves the issue, restart the process by:
  1. Reopening the EPSON utility
  2. Deleting the port
  3. Add the port again
  4. Perform the Communication Test again.

When a test print is successful proceed to the Device Registration section below

Device registration

2020-01-20_13-42-50__1_.gif

  1. Use the Windows search bar to find the EPSON Advanced Printer Driver by typing Epson APD5 and click the application to open. 
  2. In the top section '"Select Printer" click to select "<New Printer>"
  3. In the second section labelled "Printer", type a name for your printer such as POS 1 Receipt Printer
  4. In the third section labelled "Communication settings", select port type as USB or Ethernet and select the port from the dropdown which was configured/noted in the previous steps
  5. In section 4 labelled "Apply", check the Set as Default Printer option if this device will operate as  this POS devices receipt printer
  6. Click Save Settings button
  7. When prompted whether to perform a test print, click Yes and confirm correct printing
  8. Click Close in the final section labelled "Complete" to exit the application.

Proceed to the final step, Windows Test Print below.

Windows test print

2020-01-20_13-46-59__1_.gif

  1. Use the Windows search bar to open Windows Printers & Scanners by typing Printers & Scanners and click to open. 
  2. Scroll to the bottom and uncheck the option Let Windows manage my default printer
  3. Locate the name of the printer registered in the previous section (Device Registration), click on it and then click Manage
  4. Click Set as Default
  5. Then click the Print a test page link
  6. Check the printer for the test print.
Troubleshooting steps
If the test print failed - confirm the printer:
  • Is still powered on
  • Is loaded correctly with paper
  • Is not showing any error status lights
If none of the above resolves the issue, restart the process by:
  1. Reopening the EPSON utility
  2. Deleting the port
  3. Add the port again
  4. Perform the Communication Test again.
If the above are resolved and your test print still fails - refer to the receipt printing troubleshooting article.

If test print is successful then your receipt printer is ready to be set up with ROLLER 

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