ROLLER's Self-Serve Kiosk (SSK) solution enables guests to self-initiate and complete purchases without interacting with staff. This helps reduce wait times, improves staff productivity, simplifies the guest experience in your venue and often increases guest average spend.
This article outlines how to configure SSK devices in Venue Manager to sell standard or session passes.
Overview
Each physical device used as a self-serve kiosk requires its own SSK device profile that you create in Venue Manager. Hardware requirements for your SSK are available here: ROLLER Minimum Hardware Requirements.
There are two options for creating SSK devices:
| Blank device or template | This allows you to configure your standard SSK devices individually or create a new SSK template. Standard SSK devices can't be attached to a template at a later date. NOTE: The steps to create a standard SSK device or SSK template are the same. |
| Create from template | This creates an SSK device with all the settings from the SSK template and links the SSK device to the template. Updating the template affects all linked devices. Use this option if you have multiple SSK devices to manage. |
Create a blank device or template
The steps to create a standard SSK device or SSK template are the same.
- For SSK devices, go to Apps > Self Serve Kiosk > Devices > click New SSK device.
- For templates, go to Apps > Self Serve Kiosk > Templates > click New SSK template.
Device configuration
Adjust how your SSK device operates.
| Device name | Name your SKK device or template. The name will be displayed on booking receipts and in reports. |
| Test mode | This setting disables payments and the device timeout to help conduct tests on your SSK device. |
| Form factor | Adjust the layout of the SSK based on your physical device. Choose between Portrait, Desktop or Tablet. |
| Tickets and waiver kiosk mode | Guests can use the SSK device to purchase tickets, access bookings and/or sign waivers. |
| Wallet balance check | Guests can view the balance and purchase history of their wallets. Note: This requires compatible hardware to scan the purchased wallet. |
| Include waiver flow | If this setting is enabled, guests without waivers will be prompted to complete a waiver before purchasing tickets. This will also include an option on the welcome screen to just sign a waiver. |
| Success screen instructions | This message is displayed after completing transactions at the SSK device. Use it to tell guests how to check in to your venue. |
Menu
Configure the products and add-ons to sell.
| Product style | Choose the type of pass product to be sold on the SSK. You can select either session passes or standard passes in addition to stock or add-ons. NOTE: You cannot sell both types of passes on a single SSK device. |
| Add products | Choose products including any add-ons such as stock or add-on products. |
| Mandatory add-ons | Optional feature to make a stock or add-on a mandatory item to participate at your venue. Guests will be instructed that if they do not have these items they will need to purchase them, for example grip socks. |
Settings and payment terminal
Configure settings and terminal relevant to the individual SSK device
| Allow guests to redeem gift cards | Allows guests to redeem a gift card to complete the transaction. |
| Allow guests to apply discount codes | Allows guests to enter a discount code to apply to the transaction. |
| Payment terminal - Terminal identifier | Enter the serial number of the payment terminal that will be linked to the specific SSK device. |
SSK settings
Manage the settings used by all SSK devices in your venue.
Configure global settings
Allow guests to purchase tickets with incomplete waivers
Set welcome page settings
| Portrait-mode & desktop-mode welcome images | Upload the background image for portrait or desktop mode. For best results images should be the same dimensions as the resolution of the computer which will run the SSK device. |
| Button top margin | Adjust the distance the top button should be from the top of the screen. |
| Portrait-mode logo position | If SSK operates in portrait mode, your venue's logo position can be adjusted from left, centre or right. |
| Override welcome screen logo |
Override the default logo that appears on the welcome screen. For the best results, we recommend using a transparent PNG. |
Set standard pages settings
|
Background image - Upload file |
Upload an optional background image for portrait or desktop mode. For best results images should be the same dimensions as the resolution of the computer which will run the SSK device. |
| Background image positioning | Specify the initial position where the background image will be placed. If tiled, the background image will be repeated across the SSK device. |
| Override header logo | Override the header logo that appears at the top of all pages. For the best results, we recommend using a transparent PNG. |
Set product settings
Configure the settings for the product selection page guests will see when using SSK.
| Portrait-mode & desktop-mode product image | The product image image is used for the product selection page of the self-serve kiosks. For best results, images should be the same dimensions as the resolution of the computer which will run the SSK device. Alternatively, we recommend cropping your image to 1080 x 1920 for portrait mode and 1920 x 1080 for desktop mode. |
| Text colour | Select either Dark or Light text. For example, use light text on a dark background to make sure it is legible. |
| Alternative logo | Choose an alternative to the default logo to use on the product page. NOTE: This is a different image to the Override welcome screen logo. |
Managing SSK devices linked to a template
To create a new SSK device from an existing template:
- Go to Apps > Self Serve Kiosk > Templates.
- Find the template you wish to use and click the more options menu (3 dots) on the right hand side of the template.
- Select Create device from template.
- Given the SSK device a name and adjust the device configuration as required.
- Click Save once done.
To manage the SSK devices that are linked to a template:
- Go to Apps > Self Serve Kiosk > Templates.
- Find the template you wish to use. Click the more options menu (3 dots) on the right hand side > select Edit.
- Click Unlock to edit template.
- Update Device configuration, Menu and Settings options as required.
- Click Save once done.
Changes made to the template will be applied to all linked SSK devices.