This article shows you how to quickly and easily search for a booking, guest or membership from anywhere in Venue Manager.
Search for a booking
You can easily search for a booking from anywhere in Venue Manager by:
- Selecting the search box at the top of the left-side menu.
- Using the keyboard shortcut for search (Windows: alt + s, Mac: option + s).
- Selecting the search icon at the bottom of the left-side menu.
The Search records panel appears:
- Select your record type: booking, guests or members.
Booking Search using booking ID, booking holder name, booking name, ticket holder name, phone number, email, member id Guests Search using guest name, phone number, email Members Search using member name, phone number, email - Enter your search term.
- Results appear as you type.
Booking status
When searching, use the booking status indicator to quickly find the right booking or member record.
Status | Booking search | Member search | |
Active |
Fully paid booking |
||
Pending |
Partially paid booking, pending booking |
||
Cancelled |
Cancelled booking |
Multi-venue search
Staff with access to multiple venues can search across all linked venues for bookings, guests and member records.
When you select to search all venues from the search panel, ROLLER looks for records in all venues that you have access to. This is particularly useful for staff who manage bookings, guests or members across a number of venues.
Start a multi-venue search
From Venue Manager, use one of the following ways to start your search:
- Select the search at the top of the left-side menu.
- Use the keyboard shortcut for search (Windows: alt + s, Mac: option + s).
- Select the search icon at the bottom of the left-side menu.
The search panel opens:
- Select your record type: booking, guests or members.
- Click the venue selection dropdown menu to view a list of venues that you have access to.
- You can:
- Select All venues to search for records across all available venues.
Alternatively, select a specific venue see results for that venue. - Click the search parameters dropdown menu on the right hand side of the search box, then select the parameter you want.
- Type your search term and click Search.
- Select All venues to search for records across all available venues.
Search results display with statuses and venue names.
Venue access for HQ staff
For HQ staff, search results are limited to the venues that the staff member has access to. For more information about HQ staff accounts, please see Create your staff with HQ staff management.
Search using the bookings grid view
You can use the bookings grid to find bookings within a venue. To find out more refer to the guide Use the Bookings grid view