This article, you will learn two ways to search for a booking in ROLLER's Venue Manager:
In this article:
Venue Manager search function
Multi-venue search
Search using the bookings grid view
Venue Manager search function
- In Venue Manager click the search icon on the bottom-left corner of the screen to open the panel.
- Select your record type: booking, guests or members.
- Start typing your search term.
Results will appear as you type - you don't need to hit Enter.
Record type selection
| Search bookings | Find bookings that meet your search terms | Search using booking ID, booking holder name, booking name, ticket holder name, phone number, email, member id |
| Search guests | Find guest records | Search using guest name, phone number, email |
| Search members | Find memberships | Search using member name, phone number, email |
Booking status
When searching, use the booking status indicator to quickly find the right booking or member record.
| Status | Booking search | Member search | |
 |
Active |
Fully paid booking |
|
 |
Pending |
Partially paid booking, Pending booking |
|
 |
Cancelled |
Cancelled booking |
|
Things to know
- When a membership is pending activation, the booking is set to active and will appear in booking searches. Once the membership is activated it will appear in the member search with the appropriate status.
Multi-venue search
How multi-venue search works
Staff with access to multiple ROLLER venues can search across all linked parks for bookings, guests and member records. When you select to search all venues, ROLLER looks for records in all venues that you have access to. This is particularly useful for staff who manage bookings, guests or members across a number of ROLLER venues.
Search results are based on the venues you have permission to access, so you will only see records you're allowed to view.
Start a multi-venue search
In Venue Manager, click the search icon on the bottom-left corner of the screen to open the search flyout panel.
- Select your record type: booking, guests or members.
- Click on the venue selection dropdown menu to view a list of venues that you have access to > select All venues to search for records across all available venues.
- Alternatively, select a specific venue see results for that venue.
- Click on the search parameters dropdown menu on the right hand side of the search text box > select the parameter you wish to search.
- Type your search term and click Search.
Search results will be displayed with status and venue name listed.
Venue access for HQ staff
For HQ staff, search results are limited to the ROLLER venues that the user has access to. For more information HQ staff accounts, please see Managing HQ staff & roles.
Search using the bookings grid view
You can use the bookings grid to find bookings within a venue. To find out more visit Using the Bookings grid view