Upgrade a non-membership ticket to a membership in POS

In this article, learn how you can upgrade a non-membership ticket to a membership in the POS. 

In this article:

Configure the product to be upgradeable in Venue Manager
Upgrade a ticket to a membership in POS

Configure the product to be upgradeable in Venue Manager

1. In Venue Manager go to Products > All Products. 
   
   
   
   
2. Find the product you wish to edit > select more (3 dot button) > Edit.
   
   
   
   
3. Ensure Upgradeable Product is checked under Advanced Settings.
   
   

Upgrade a ticket to membership in POS

1. When checking in the guest in POS, click the Upgrade items option on the left-hand side panel.
   
   

   Note that if the booking is not linked to a booking holder, a pop-up is going to appear to prompt you to add a booking holder before you can upgrade the item to a membership.

2. A pop-up panel will appear on the right-hand side. Click on the item you would like to upgrade to a membership.
3. Select the membership the guest would like to purchase.
4. Complete the transaction. If the cost of the membership is higher than the original item, a one-off pro-rata amount will be charged to the guest to cover the difference. If the cost of the membership is lower than the original item, there will be no one-off amount charged and the price difference will be credited towards the next membership billing date for a recurring membership. If a non-recurring membership is purchased and the cost is lower than the original item, you will need to refund the difference.