This guide gives you an overview of the different ways to redeem memberships at POS.
You can only redeem one membership per transaction.
Redeem a membership via the POS menu
To redeem a membership via the POS menu, follow the steps below.
- From POS, add items to the cart and select Redeem membership at the top of the right-side cart panel.
Alternatively, you can select the Redeem membership button before adding items to the cart.
- Search for the member by typing in their name, email or membership number. Select the correct member name from the search results and select Redeem membership.
- The member name is added as the booking holder and the appropriate discount applied to the transaction. Select Continue.
- If a waiver is required for this ticket, the next screen allows you to confirm the waiver for this booking holder.
- Select Complete booking to confirm the waiver.
- If the membership is only giving a partial discount for the transaction, you are taken to the payment page. Here you can take payment for the remaining balance. If there is no amount outstanding, you are taken to the booking complete screen.
If the membership you redeemed is linked to another member, the next membership redemption you process brings them up as Suggested members on the member search panel.
Redeem a membership via member search
To redeem a membership via the member search at POS, follow the steps below.
- Select the Search at POS. Filter results for Members by selecting the tab at the top of the screen. Then type in the member name or membership number.
Alternatively, if you have a barcode on your membership cards, you can also scan in the barcode to find the member.
Select the member to display results. Any signed booking agreement for a recurring payment membership is listed in the left-side panel.
- Select the Redeem membership button at the bottom right of the screen to process transactions.
If a waiver is required to redeem the membership, you must assign a waiver before you can click Redeem membership. Assign a completed waiver to the membership by selecting the ticket holder link or the pen icon at the top of the POS screen.
- Add items to the cart, click Pay Total and complete the transaction. This will automatically discount any eligible items using the guest membership.