This article shows you how to cancel recurring and fixed-price payment memberships from Venue Manager. It also shows you how to reactivate recurring memberships pending cancellation.
Bear in mind
- By default, when you cancel a guest's recurring payment membership product, it's canceled at the end of the current billing period. However, you also have the option to cancel it at the end of a future billing period.
- While waiting for cancellation to take place on the date selected, the recurring payment membership status shows Pending cancellation. The guest can still use their membership up until this date.
- If while waiting for the cancellation to take place, a guest changes their mind and wants to keep their membership, you can reactivate it for them.
- Once cancellation takes place, all recurring payments and membership benefits stop and the membership status changes to Terminated.
To learn how to update credit card details for recurring payment memberships at POS and from Venue Manager, refer to the guide Update recurring membership credit cards
Schedule cancellation of recurring payment memberships
- From Venue Manager, find and open the booking for the recurring payment membership.
- Select the Items tab.
- Select the options menu (3 dots) next to the recurring payment membership you want to cancel.
- Select Cancel membership.
- If there are multiple memberships, select the membership(s) you want to cancel, then select Next.
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By default, recurring payment membership cancellation occurs at the end of the current billing anniversary.
To cancel the membership at the end of a future billing period:-
- Untick the checkbox End of current billing period.
- Select the date drop-down to choose from the list of available cancellation dates.
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- Add Notes to describe the reason for the cancellation.
- When complete, click Cancel membership.
When you cancel a recurring membership, its status changes to Pending cancellation until the cancellation takes effect on the date you've selected. Once the cancellation goes through, all future payments and membership benefits stop, and the membership status changes to Terminated.
Cancel fixed-cost memberships
- From Venue Manager, find and open the booking with the purchased membership.
- Select the Items tab.
- Select the options menu (3 dots) next to the membership item.
- The Cancel membership pop-up appears
- If there are multiple membership products in the booking, select the membership(s) you want to cancel, then click Next.
- (Required) Add Notes to describe the reason for the cancellation.
- When complete, select Cancel membership.
The status of the fixed cost membership changes to Terminated and membership benefits cease immediately.
Reactivate memberships pending cancellation
You can reactivate recurring payment memberships which are still pending cancellation.
- From Venue Manager, find and open the booking with the recurring membership that you have scheduled to cancel.
- Select the Items tab.
- Select the options menu (3 dots) for the recurring payment membership you want to reactivate.
- Select Reactivate membership.