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Wristband printing fact sheet

This article will outline the requirements for using wristband printers with ROLLER POS, as well as FAQs.

To print wristbands at your venue, your wristband printers must be using ROLLER Connect.

Wristband printer requirements

  • Operating system: Windows 10
  • Supported printers:
    • Preferred: Zebra ZD510-HC
    • Zebra ZD410
    • See FAQ for comments about other printers
  • Template size: 1'' x 9'' to 11'' (25 mm x 228 mm to 279 mm)
    The dimensions of your wristband paper can be slightly larger however the size of the template is fixed so you will have blank spaces. If your paper is too small, parts of the wristband text may be cut off.

Wristband template

Supported pass types:

Session passes only.

Standard passes, packages & annual passes are not supported for wristband ticket printing.

Information displayed:

  • Venue logo asset in Venue Manager
  • Waiver Name
  • Pass name (not ticket type name)
  • Session start & end time
  • Session date
  • QR code of ticket ID number for check-in

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Customizing your wristbands:

The wristband template printed by ROLLER is fixed and cannot be customized or configured, however by using custom wristband paper rolls you are able to add your branding to the paper itself. When designing your wristband paper, please be careful around the placement of images & text on the paper to ensure readability when the ticket template is printed over the top.

Wristband printing FAQs

Can I use a printer that is not on the list of supported printers?
We can print to other wristband printers however we will not be able to offer you support with them as we do not have experience working with them. It will be your responsibility to ensure that the paper size is correct and it will be your responsibility to install, configure & test the printers. We are not able to guarantee success with any other printers, and this is why we would always recommend that you use one of our tried & tested wristband printers listed above.
Will ROLLER set up my wristband printers for me?
It is your responsibility to install the drivers for the printer and to get the printer to the point where you are able to print a test page. Once the printer is installed, a ROLLER technical services team member will configure the necessary settings for ROLLER’s wristband ticket printing.
Is the cost of the wristband printer setup included when I open an account?
The setup of any wristband printer is completed by our technical services team and is charged by the hour. You do get a number of training consultation hours that are included in your subscription, however these are for training consultations only.
Can the wristband ticket template be configured? Can I change what is printed on the wristband?
The template is fixed and nothing can be added, removed or adjusted.
Can I print wristband tickets for only specific session products?
Yes. Wristband ticket printing is set up on a per-product basis so they can be configured for as few or as many session passes as you like.
Wristband ticket printing can’t be enabled/disabled for specific ticket types within the same pass.
Can I connect multiple POS computers to the same wristband printer?
Yes, as long as your wristband printer supports this.
How is wristband printing configured in ROLLER?

ROLLER will print to a specific wristband printer based on the end time of all session products which have been set up for wristband printing. This will apply to all POS devices and each session end time needs to have a printer name entered in order for POS to be able to print.

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Can I connect one POS computer to multiple wristband printers?

Yes, you can connect each POS to as many wristband printers as you need. POS will then print to whichever printer has been configured within Venue Manager based on the end time of the session pass for which you are printing a ticket.

Note that it is not possible to print to different wristband printers based on any other conditions, such as for different product names or different resources. The printer from which the wristband is printed is determined only based on the session end time.

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