This month we've got an exciting lineup of new products and enhancements.
Stay on top of your venue’s performance with weekly performance dashboards, simplify your arcade management with our Amusement Connect integration, streamline your food & beverage operations because our Fresh KDS integration is out of Beta and increase your revenue by configuring product upsells for the online checkout.
Boost your weekly planning
Plan: Available on all plans
Stay on top of your venue's performance like never before with our new Weekly performance dashboard in ROLLER Analytics.
Struggling with unpredictable guest flows and staffing dilemmas? This weekly dashboard provides insights on guest bookings for the next week, helping you predict busy periods, plan efficiently for events and optimize staffing. Plus, you can monitor sales and revenue changes over the last week to make quick adjustments and stay ahead!
To access, from Venue Manager, go to Analytics > Dashboards, then search for and select "Weekly performance."
Learn more
See the guide Weekly performance dashboard.
Simplified arcade management with Amusement Connect
Plan: Available on a Premium plan and above. Learn more
Running an arcade can be a headache when you're juggling multiple systems for cashless card management—it slows things down and adds an extra layer of complexity to your operations.
Our new cloud-based integration with Amusement Connect streamlines cashless card management by enabling guests to buy and manage their cashless cards directly from ROLLER, keeping all the data synced with Amusement Connect for always up-to-date info.
- Guests can purchase cashless arcade game cards for cash or time values through the ROLLER online checkout or at POS.
- The cash and time values can be assigned to Amusement Connect cards at ROLLER POS.
- Guests can check their balances, top up at any POS terminal, and even use card cash values to purchase tickets, snacks, drinks and merchandise at your venue.
- Every transaction is recorded in ROLLER, providing insights into revenue performance.
Our integration with Amusement Connect simplifies operations, saves time and provides a seamless, integrated cashless solution for your arcade.
Learn more
- Get started with our Amusement Connect integration
- Create and manage cashless cards
- Sell and manage cashless cards
Waiver reminder email for parties
Plan: Available on all plans, with the ability to customize the email template for Pro plans and above only. Learn more
Our waiver reminder email for party package bookings has greatly reduced day-of waiver signings from 42% to 33% for our Beta customers, speeding up entry and improving the guest experience. We're excited to say that we've rolled out this email to all customers with improvements thanks to Beta feedback.
Key improvements based on Beta feedback
- Custom brand colors: You can now customize the email template with your brand colors for a consistent look (Pro plan and above). From Venue Manager, go to Settings > Design > Email templates > Waiver reminder.
- Targeted party packages: Specify which party package products trigger the waiver reminder email in the party package product settings in Venue Manager.
- Optimized sending times: Set the ideal time for sending the reminder before the event per party package to ensure maximum engagement.
To set up the email to be sent for a party package that requires waivers before the booking:
- From Venue Manager, go to Products > All products.
- Select the party package product that you want to activate it for.
- Scroll to Additional options.
- Make sure you have Waiver selected to unlock the Waiver reminder checkbox.
- Select Waiver reminder, then set the desired time in days to remind guests prior to the booking.
Learn more
- To preview the email, from Venue Manager, go to Settings > Design > Email templates > Waiver reminder.
- To find out more about what's included and how it works, see the Waiver reminder email for party packages section in our email templates guide.
- For customization options if on a Pro plan, see the guide Customize your email and ticket attachments.
Streamline food & beverage operations with Fresh KDS
Plan: Available on all plans
Venues use Kitchen Display Systems (KDS) to streamline communication between front-of-house staff and the kitchen, reducing order errors and improving efficiency. These systems display orders in real-time, helping prioritize tasks and manage workload, leading to faster service and higher customer satisfaction.
When a guest makes an order through POS or the mobile food & beverage checkout, instead of printing a production docket, the order will be sent to the KDS device in your kitchen.
What's changed?
The Fresh KDS integration is now out of Beta and available for all customers.
Any venue with food and beverage operations can take advantage of this integration and configure their KDS devices in ROLLER. You can then connect your POS devices to the KDS devices in your kitchen. If you’re also using ROLLER’s mobile food & beverage ordering feature, you can connect these checkouts to KDS as well.
Watch the video below to see how you can integrate Fresh KDS with ROLLER.
Learn more
- Integrate with Fresh KDS and configure your devices
- Prepare for mobile food & beverage ordering
- Create your food & beverage checkout
Avoid negative guest experiences with stock suspensions at POS
Plan: Available on all plans
It’s not the best experience for guests when they go to purchase a stock product from POS or the mobile food & beverage checkout, only to find it’s not available. It can also be time consuming and stressful for operators and staff to deal with disappointed customers or manage purchase modifications and refunds.
The stock suspensions enhancement lets you seamlessly manage your stock availability from within POS. This system safeguards guests from ordering items temporarily out of stock, ensuring smooth operations during high-demand periods.
What's changed?
We’re opening up this feature to all customers who sell stock products at POS. You no longer need to be using ROLLER’s mobile food & beverage checkouts.
Watch the video below to walk through how to suspend stock products and see the complete guest experience.
Learn more
Increase your revenue and upsell any product type at checkout
Plan: Available on all plans
Back in February we released an exciting new enhancement … upsell any product type at checkout.
Why? Because now more than ever, venues are looking to increase their average order value (AOV) at checkout. With this update, you now have the option to include any product type as an add-on (excluding party packages) when using progressive checkouts.
And…the numbers speak for themselves!
- Venues who have configured upsells have seen an average checkout revenue increase of 3%!
- Some venues have even seen an increase of up to 10% — earning more than $USD45,000 in a single month, all from upsells!
What's changed?
In this release, we've added the ability to reorder add-ons and upsell tickets in checkouts. To increase your average order value, move higher-value product upsells to the top so that they’re the first options your guests will see.
Learn more
Other news
But wait, there's more! We've listed out some changes that will not only streamline your operations but improve the guest experience.
Mobile food & beverage enhancements
We’ve made some changes to how availability and special instructions work for mobile food & beverage checkouts.
- Now, operating hours and stock periods are optional steps when preparing for mobile food & beverage checkouts. If you choose not to set operating hours or stock periods then your checkout will always be available, giving you the flexibility to tailor your mobile food & beverage checkout exactly to your venue’s needs.
- And, there’s nothing worse than leaving special instructions for your order, only for them to be missed. But, never disappoint your guests again because now you can view special instructions made via the mobile F&B checkouts, at POS!
To learn more, read the guide Create your mobile food & beverage checkout.
Online accounts enhancements
When guests use their online account they have complete visibility over their transaction history because food & beverage orders will now display alongside ticket and membership purchases.
To learn more, read the guide Configure online accounts in progressive checkouts.
Integrated waiver after checkout [Beta]
Many guests skip over waivers after making an online purchase, leading to bottlenecks and delays on the day of the event. To address this issue, we’re introducing an integrated waiver signing flow immediately after payment.
This feature embeds the waiver form directly after checkout, making it a natural step in the process rather than an optional link. This reduces drop-off rates, provides immediate confirmation, and improves the guest experience, while also saving time for both guests and venue staff.
Booking reminder email enhancements [Public Beta]
Our new booking reminder email is designed to reduce pre-booking follow-ups, encourage waiver signing before arrival (when required) and speed up the entry process by ensuring guests are well-prepared.
Now, you can customize and rearrange panels within your booking reminder email template. This means you can add further venue-specific information, prioritize important panels at the top of the email, and better promote special offers.
Default to booking date when adding booking items in Venue Manager
Previously, when adding items to an existing future booking in Venue Manager, the date defaulted to the current date, leading to errors and inefficiencies. Now, when adding additional products to bookings, the date defaults to the booking’s date.
This change reduces errors and streamlines the booking process, especially for events and parties. Enjoy more accurate bookings, reporting and improved efficiency!
Learn more about adding items to existing bookings in Venue Manager
Booking holder or booking name now visible in daily capacity
Planning the day just got easier! Now, you can see the booking holder or booking name directly in the daily capacity default resources view for single-booking resources such as party rooms (toggle off Show redemptions). This update simplifies your workflow by reducing the need to click through screens, making it easier to manage daily bookings.