Share your waiver with guests

This guide shows you different ways you can provide guests with access to completing waivers.

When a waiver is linked to your products and experiences, guests are prompted to complete the waiver after purchasing tickets in the online checkout, from a link in booking confirmation emails or a link from your website.

If your guests haven't completed their waivers before arriving at your venue, guests can easily review and sign waivers using their smartphones, a waiver kiosk or a QR code at the venue. This streamlines the process of obtaining consent to waivers and helps to reduce wait times for guests.

All signed waivers are automatically stored with the guest record in ROLLER, making it easy for you to retrieve and check waivers have been signed when redeeming tickets at entry.

If you haven't created a waiver in Venue Manager, refer to the guide Create a waiver.

Link your waiver to your products

For products you've already created:

1. From Venue Manager, go to Products > All products.
2. Search for and select the product you want to add a waiver to.
3. Scroll down to Advanced settings.
4. Select your waiver from the drop-down.
5. Select Save.

When creating products:

1. From Venue Manager, go to Products.
2. Select the product type you want to create.
3. Add the details, resources and ticket types for the product.
4. Select Advanced settings.
5. Select your waiver from the drop-down.
6. Select Save.

Prompt to sign after purchasing tickets in the online checkout

When a guest purchases a product online which requires a waiver, they are automatically prompted to sign a waiver once the transaction has been completed. On the Thank you page, there is a button to Sign waiver. 

You must add your waiver to each product that requires a waiver in its advanced settings. 

Reminder to sign in confirmation emails

When a guest purchases a product online that requires a waiver to be completed, the email confirmation sent to them includes a section to remind them to sign a waiver. 

Provide a link to sign a waiver from your website

From Venue Manager, you can obtain a direct link to the waiver page to provide on your website. This way, your guests can fill out a waiver whenever they want, even before they purchase a ticket.

1. From Venue Manager, go to Documents > Waivers > Waiver details
2. Select Get waivers link in the top right corner
3. Copy the link of the online waiver address
4. Link to this URL from a Sign waiver link on your website

Waiver kiosk

A waiver kiosk allows you to share waivers with guests electronically at your venue. Guests can easily access the waiver kiosk, review and sign the waiver electronically, and once submitted, it's stored in ROLLER where you can easily retrieve it from POS to assign to a ticket.

To get the waiver kiosk link for your waiver device:

1. From Venue Manager, go to Documents > Waivers > Waiver details
2. Click Get waivers link in the top right corner
3. Copy the link of the waiver kiosk address
4. Paste this URL into Google Chrome on the device you're using as a waiver kiosk.

Then follow the steps in the guide Set up and lock down a waiver kiosk

QR codes

By using a QR code on a poster you can easily enable your guests to use their own personal smartphones to complete a waiver while in your venue.

Learn more about improving your guest arrival flow with QR codes

Self-serve kiosk

If using self-serve kiosks, guests are prompted to complete waivers for products requiring waivers as part of the purchase flow. Refer to the guide Create your Self-Serve Kiosk device