Digital waivers not only protect your venue against liability, but also improve the guest experience with a seamless, hassle-free digital signing process.
You can also customize your waivers to fit your venue's unique needs and requirements, and even offer alternative language versions to let guests choose their preferred language when signing.
Here, you'll learn how to set up a waiver in Venue Manager.
Protect your venue against liability and improve the guest experience with digital waivers. To unlock the waivers add-on, contact your account manager or the support team.Learn more
How it works
Once waivers are linked to products, guests can complete their waivers after purchasing products in the online checkout or from booking confirmation emails. They can also complete a waiver at any time from a "Sign waiver" link on your website.
Guests can sign waivers at your venue using smartphones, kiosks or a QR code. All signed waivers are saved against the guest record in ROLLER.
Set up the waiver agreement
- From Venue Manager, go to Documents > Waiver > Waiver Details.
- Select Unlock to make changes.
- Give your waiver a Name. The name is guest-facing and appears in the online checkout or waiver kiosk.
- (Optional) Add an optional full-width image at the top of the waiver (~660 pixels wide) to help explain key information.
- Enter your waiver content into the text field.
- (Optional) Add checkboxes for clauses of your waiver text. Checkboxes require guests to mark every checkbox before signing the waiver.
- At the start of the sentence that must be checked, add [CHECKBOX]
- At the end of each sentence that must be checked, add [/CHECKBOX]
A note about adding links
You can add a link to an additional resource in your waiver content, such as a link that takes guests to your venue's website for more information or a link to a safety video.
If you're using a waiver kiosk, make sure any hyperlinked website urls begin with HTTPS:// otherwise the website will not load in the modal window.
Add alternative language versions
Providing alternative language versions for the waiver removes confusion caused by language barriers, streamlines ticket redemption and improves the overall guest experience.
All you need to do is create the translated content for the waiver agreement, then add the alternative language version to ROLLER.
To add an alternative language version:
- From Venue Manager, go to Documents > Waivers > Waiver details.
- Select Unlock to make changes.
- Select Add language version at the top right.
- Choose the language from the list of supported languages.
- Enter the translated name of the waiver.
- Enter the translated waiver content.
When guests access your online waiver, ROLLER automatically detects the device language and displays the waiver in their preferred language (if you have configured a waiver for that language). Guests can also choose their preferred language when signing the waiver.
Create dedicated language waiver stations
If you have a lot of guests who speak different languages, you can create dedicated waiver stations at your venue for each language. To learn how to set this up, refer to the guide Create dedicated language kiosks
Delete alternative language versions
Alternative language versions can be deleted. Select the Delete language button at the bottom of the language version you want to remove.
Customize your waiver settings
From here, you have several options to customize your waiver settings, affecting how guests complete the waiver. The settings selected here apply to all language versions you’ve created.
|Require a signature||Select this option if you require guests to sign the waiver electronically. If it's not selected, guests click a button to complete the waiver.|
|Display expiry date on signed waiver||Select this option if you want to show the waiver's expiry date in the completed wavier agreement.|
|Send waiver expiry reminder email to guests*||Select this option to email a reminder to guests 2 weeks before their waiver expires. The email warns guests that the waiver is going to expire and invites them to sign a new waiver.*|
|Valid for||Enter the number of days the waiver is valid (eg 365 days).The validity period starts from the date the waiver is signed.|
|Minimum age to sign waiver||Type in the minimum age required for a guest to sign a waiver. Guests under the minimum age are minors and require a waiver to be completed on their behalf. Typically this is done by a parent or legal guardian.|
* Important: Each ROLLER venue has a 5,000 daily email limit. If you're importing waiver data from a previous system during setup, setting the same expiry date for over 5,000 waivers will exceed the limit, causing some reminders to go unsent. In this case, stagger the expiry dates into smaller batches (eg 4,000 waivers set with the same expiry date) to make sure all guests get their expiry reminder emails.
Capture additional guest data
By default, a waiver captures the guest email, name, and age (and each minor's name and age) which is stored against the guest record in ROLLER. You can also capture additional data by using a custom form.
|When this option is selected, an address field is added for guests to complete. The address is saved against the guest record (not the signed waiver), which has the guest name, email address and phone number.
The address field does not appear if you're using a custom waiver.
|Use a custom form||If your venue requires additional questions to be answered for your waivers, you can create a custom waiver form to collect additional details.
You must create separate forms for online waivers and waiver kiosks. Your staff can view the form information captured when redeeming tickets at POS.
Preview your waiver
- From Venue Manager, go to Documents > Waiver > Waiver details.
- Select Get waivers link to open a pop-up showing the URLs.
- Copy the Online waivers link and paste it into a new browser tab.
- Complete the waiver as if you're a guest.
Publish a new waiver or changes to your waiver
Once complete, select Save & publish new waiver to publish your waiver or any changes you've made. If you're publishing changes to an existing waiver, a pop-up displays the following options:
|Expire all existing waivers||If the waiver has changed considerably or there are new legal requirements, you can expire all existing waiver holders so guests have to sign again. If you select this option, all guests who have signed a waiver previously will need to sign the new waiver.
Important: Expiring all existing waivers will invalidate every waiver that has previously been signed and those guests will need to sign a new waiver when redeeming tickets in venue. This cannot be undone.
You could also use a third party email tool to email all guests with a valid waiver to sign it again.
|Only save waiver||Save the updates you have made to the waiver for new guest waivers without automatically expiring all active waivers. Existing signed waivers will not be expired. They also are not updated to reflect any changes.|
Require guests to complete a waiver
From Venue Manager, add the waiver to the advanced settings for each product that requires a waiver. From the product's settings page, scroll down to Advanced settings, and select the required waiver.
Share your waivers with guests
Once you've linked your waiver to products requiring waivers, guests are prompted to sign waivers:
- After purchasing the products in the online checkout
- In order confirmation emails for the products
Guests can also easily complete waivers at your venue using their smartphones, a waiver kiosk or a QR code.
You can also share your waiver for guests to sign online from a link on your website. Refer to the guide Share your waiver with guests to learn more.
View guest waiver details and agreements
You can view guest waiver details captured.
- From Venue Manager, go to Guests > All guests.
- Search for and select the guest you want, then go to the Waivers tab to view guest waiver details, such as date signed, name, email address and whether the waiver is active.
Alternatively, you can go to Guests > All guests > Waiver holders. Search for and select the guest waiver you want, and the waiver opens in the language the guest signed it in. From here, you can also export all signed waiver holder details to a CSV file.
Refer to the guide Manage waivers in Venue Manager to learn more.
Send waiver signing requests
You can send a waiver email to prompt new or existing guests to sign their waiver. Refer to the guide Send a waiver request email to learn more.
Assign waivers when redeeming tickets at POS
When redeeming tickets at POS, you can search for and link any previously signed active waivers. Refer to the guides to learn more:
Require waiver completion before redeeming guest tickets
You can also require that your staff assign a waiver to tickets prior to redeeming (and printing) guest tickets at POS.
- Go to Documents > Waiver > Configuration.
- Enable the setting Waivers are required to check in.
Refer to the guide Configure waiver settings to learn more.
If you don't want to require waivers to be completed prior to redeeming tickets at POS, disable this setting.
Bypass waiver completion requirement for large groups
For large groups, refer to the section in the guide Search for bookings and redeem tickets at POS to bypass the requirement to complete waivers prior to ticket redemption.