Search for bookings and redeem tickets at POS

This article shows you how to search for bookings and redeem tickets in POS. You can:

• Easily search for bookings in POS to pull up guest booking details.
• View any assigned guest flags, bans and comments.
• View additional guest information in POS with forms.
• Quickly and easily redeem tickets.
• If required, assign waivers and print tickets.
• Speed up the check in process using bulk actions and mass redemptions for large groups.

Overview

Watch the video for a quick walkthrough of how to search for bookings, attach required waivers and redeem tickets in ROLLER. 

Search for bookings

From the search panel in POS, you can search for existing bookings, gift cards, memberships, tabs, cashless cards or wallets. 

To search for existing bookings in POS:

1. Click the Search menu in the top-left corner. By default, the Bookings tab in the top menu is selected.  
   
   You can also select and search for gift cards, members, tabs, cards or wallets by selecting the relevant tab in the top menu. Depending on your plan, you may only see a few of these options.
   
   
2. Enter your search terms. You can search for bookings by name, email, phone number or booking ID number.
   
   You can use a barcode scanner to quickly scan the QR code in a guest's booking confirmation email or ticket to automatically bring up the booking/ticket.
   
   
   
3. On the left-side panel, you'll see the booking summary details including:

From this summary panel, you can also complete the following actions:

Redeem tickets and assign required waivers

In the main booking details panel, you'll see a list of product tickets for the booking. To redeem tickets:

1. Click the tick icon for a ticket to redeem each ticket individually. A green tick indicates the ticket has been redeemed. 
   
   Or, you can perform a bulk redemption for bookings with multiple items. Click the Select all checkbox, then click the blue tick icon at the top right of the page. 
   
   
2. For some tickets purchased online, you may be required to assign a waiver to it before you can redeem it:

• • To assign a waiver, click the pen icon and search for and select the waiver to assign to the ticket.
  • To remove a waiver,  select the ticket, click the blue options menu (three dots) on the top right and select Remove waiver.

If the POS device setting Automatic check-in when waivers are attached is enabled, assigning a waiver to a ticket will automatically check in the ticket. This improves the speed of service at POS.

3. If you're required to print a ticket:

• • Click the print icon to open a pop-up.
  • Select whether to print itemised or master tickets.

To use this feature, enable the Print tickets toggle in device settings.

Perform bulk actions

Rather than checking in each ticket one by one, you can perform bulk actions.

Check multiple tickets or Select All checkbox at the top of the screen and perform the following bulk actions:

• Click the blue options menu (three dots) to remove waivers, reprint tickets and undo check-ins.
• Click the blue print icon to print tickets in bulk.
• Click the check-in icon (blue tick) to check-in all tickets selected.

Redeem tickets for large groups

Use the Mass redemption function to simplify ticket redemptions for large groups. When enabled, staff can check in batches of tickets at one time, rather than individually.

Configure mass ticket redemption settings

The mass redemption setting can be configured per POS device or POS template.

1. From Venue Manager, go to Apps > Point of sale > Devices. Select the POS device or template you wish to configure. 
2. Enable the Allow mass ticket redemption toggle.
3. Enter a quantity in the field Minimum tickets to qualify for mass redemption. The mass redemption feature will be displayed in POS for any booking that meets the minimum quantity.
4. Click Save.

Use mass ticket redemption

1. From POS, open a booking that meets the minimum quantity of tickets for mass redemption.
2. Click the Manage redemptions button on the top right. 
3. Enter in the number of tickets you are redeeming.
4. Click confirm redemptions.

You can click into the manage redemptions area as many times as required to add or remove redemptions.