Bookings report

The Bookings report shows all of your venue's bookings within a selected date range. The date filter is based on the date the bookings are for, not the dates that transactions are made.

What is this report used for?

Use this report is to see all of the bookings that were made for dates within a selected range. If you have products that are not for a specific date, the filter will bring them in based on transaction date.

How does it work?

• The data you see mirrors exactly the data in the Bookings tab (in grid view), with the addition of a summary matrix at the top, making it easier to find important numbers (eg total booking cost, outstanding balance and total guests) quickly
• The booking cost is the value of the booking regardless if it’s paid or not.
• The report automatically updates once an outstanding balance is paid.

What data can you see?

You can filter the report by date and by booking status.

• Booking Status is the current payment status of the booking:
  • All which includes fully paid, pending, partially paid, and canceled bookings
  • All reserved which includes fully paid, pending and partially paid but not canceled bookings
  • Pending which means that no payment has been made against this booking
  • Complimentary which means that there is no payment required for this booking
  • Partially Paid which means that there is still an amount outstanding on this booking
  • Fully Paid which means that the booking is all paid up with no amount outstanding
  • Canceled which is for bookings which are marked as canceled by you (the Venue)

To learn how to adjust the columns shown or add grouping to this report, see our article on using the reporting grid.

The columns available are:

• Booking Date is the event date of the booking. If the product sold does not require a specific booking date, this will be the same as the transaction date. Note that for Standard Passes that are valid # number of days after the purchase date or redemption date, the booking date will change and match the date it is redeemed (ie checked in/used) 
• Session Time is the time the booking is for (only if it is a Session Pass)
• Booking ID is the unique identifier for a booking in ROLLER
• Headcount is the expected guest headcount based on pass tickets sold in the bookings
• Amount is the total booking value, which is the sum of booking items less any discounts applied
• Balance is the outstanding amount remaining to be paid on the booking
• Booking Status is the current payment status of the booking:
  • All which includes fully paid, pending, partially paid, and canceled bookings
  • All reserved which includes fully paid, pending and partially paid but not canceled bookings
  • Pending which means that no payment has been made against this booking
  • Complimentary which means that there is no payment required for this booking
  • Partially Paid which means that there is still an amount outstanding on this booking
  • Fully Paid which means that the booking is all paid up with no amount outstanding
  • Canceled which is for bookings which are marked as canceled by you (the Venue)
• Booking Name is the primary booking holder for the booking. If a name has not been manually applied it will be the name of the guest who has completed the booking
• Contact Name is the name of the primary contact for a company booking
• Email is the email address of the primary booking holder
• Mobile is the mobile phone number of the primary booking holder
• Channel is the area of the ROLLER system where the booking was created
  • Venue Manager
  • Online checkout
  • POS
  • Self-serve kiosk
  • API
  • Data import
• Transaction Date is the date and time the booking was created (local time)

Frequently asked questions

How is this report different from the Bookings page in Venue Manager?

This report is very similar to the Bookings page in ROLLER and brings in the same data. However this report allows for metrics such as Booking cost and Guests as totals, which are not available from the Bookings page. There is more advanced exporting functionality from the Bookings page though so if you are looking for an export of bookings, it’s best to do it from there.