This article will show you how to configure general settings for your ROLLER account including venue address, venue contacts, booking modification settings and reporting method.
In this article:
Access venue settings
To access venue settings screen:
- In Venue Manager go to Settings > Account > Venue settings.
- Click Unlock to make changes in the top right-hand corner of the screen to make the fields editable.
Fields that are required will be highlighted with an asterisk (*).
Your business details include legal business name, business number (if applicable), website, public phone number, and address. This information will be used in emails, invoices, and receipts the guest receives.
If you wish to display a different address to your main business address, use the Display address field to show the different address to your guests.
Venue contacts are staff in your ROLLER account that have additional privileges to manage your ROLLER subscription. Assign venue contacts from your staff list to help ensure we direct notifications to the appropriate staff members.
You can select multiple staff to be account, primary or billing contacts.
|Account owner||A single contact such as the business owner or director who approves ROLLER subscription upgrades and renewals or one-off purchases. They will receive all important account notifications. Please contact support to change or add an account owner.|
|Primary contact||Any contacts that manages the venue and use ROLLER on a regular basis. They will receive important account notifications.|
|Billing contact||Any contacts that manages the payment of ROLLER subscription who will receive all ROLLER billing and renewal notifications including invoices and subscription receipts.|
Bookings and enquiries
The Bookings and enquiries section enables you to configure an email address to receive all online booking notifications and enquiries from guests, manage overbooking, POS refund requirements and booking modifications.
|Booking notifications email||ROLLER will send a notification to this email address each time a guest makes a booking online.|
|Enquiries email is same as bookings||ROLLER will send a notification to this email address each time a guest submits an enquiry via an enquiry form.
Tick the checkbox to use the same email as for booking notifications.
Untick the checkbox to enter a different email address.
|Overbooking||When enabled, staff with administrator, manager role or staff with Can overbook capacity role permission can create a booking that exceeds the available location capacity.|
|POS PIN required for refunds||When enabled, refunds in POS will require a POS PIN authorization by an administrator, manager or staff with Can issue refunds role permission.|
|Booking modifications||Allows you to configure which past bookings records staff can edit. By default, staff are restricted from editing any past items in a booking. To learn more about the options available, see Restricting booking modifications|
Click on the Session time format dropdown menu and select the time format used to display sessions in the online checkout.