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Staff Roles

Roller Support
  • Updated

Staff roles enable venues to manage the access permissions and privileges of Staff Members using ROLLER apps. By assigning a Staff Member a role, you enable and restrict their access to functionality of the related app.

Staff Roles

In Venue Manager, hover over 'Settings' from the main navigation, select 'Staff' and click on 'Roles':

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The Staff Roles page will display a list of Roles and the quantity of active staff members per role:

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Creating a Custom Role

  1. Click on the + Create role button in the top right
    Screen_Shot_2018-07-09_at_5.02.08_pm.png
  2. Name the new role and select an Associated role to a default Role (administrator, manager, POS operator, or dashboard). This is association is used to inherit any future role permissions that are created and to provide the Staff Members with appropriate system notifications and announcements.2019-11-22_12-18-10.gif
  3. Modify the permissions of the Role as required and click 'Save Changes' at the bottom of the page to publish the role.
    createrole.gif

Role Permissions

The sections below explain each permission option.

Venue Manager Permissions

  • Can Create Products - Staff member can create and publish any product type from within the Venue Manager
  • Can Edit Products - Staff member can edit any exisiting product type from within the Venue Manager
  • Can Access Reports -  Staff member can access and view the reporting menu from within the Venue Manager
  • Can Access Waivers - Staff member can access and view exisiting waivers, and send new waivers from within the Venue Manager
  • Can Access Shift Tracker - Venue manager can access shift tracker
  • Can Access Checkout Builder - Staff member can access and use Checkout Builder from within the Venue Manager
  • Can Access Inbox - Staff Member can access and view inbox messages from within the Venue Manager
  • Can Access Dashboard - Staff Member can access and view the Venue Manager Dashboard which contains booking overviews, revenue generated and available products for sale
  • Can View Financials - Staff Member can access and view financials from the Venue Manager Dashboard
  • Can Hide (Make Private) and Close Off Products - Staff member can hide products from the sales pages or close them off from further bookings
  • Can Archive Products - Staff member can archive products making them unavailable for sale and hidden from the products list under 'Manage'
  • Can Cancel Products - Staff member can cancel products making them unavailable for sale and generate discount codes for refunded bookings
  • Can Edit Email Templates - Staff member can change email templates in Venue Manager 

Bookings Management Permissions

  • Can Edit past Bookings - Staff member can make adjustments to past bookings. This includes taking payments, processing a refund, adding or removing an item, adjusting the booking holder name, adjusting the booking date, changing the number of tickets or items int he booking, and adding booking notes
  • Can View and Export Bookings - Staff member can access and view all current bookings and export them as .csv files
  • Can Make Bookings - Staff member can access and make new bookings for any product
  • Can Edit Bookings - Staff member can access and edit any existing bookings
  • Can Cancel Bookings - Staff member can cancel any existing bookings
  • Can Delete Bookings - Staff member can delete any existing bookings (this is not activated for all platforms
  • Can Resend Booking Emails - Staff member can trigger email notifications to be resent for a guests booking
  • Can Renew Membership - Staff member can renew a membership booking (this is not available yet)
  • Can Adjust Check-Ins - Staff member can make adjustments to an existing bookings check-in status
  • Can Adjust Contacts - Staff member can make adjustments to any contacts within a booking
  • Can Create Invoices - Staff member can generate and email invoices to guests for their booking(s)
  • Can Edit Booking Product Cost  - Staff member can change product cost on booking items
  • Can Refund  - Staff member can issue a refund for booking within the VM (this is only available for Adyen clients)

POS Management Permissions

  • POS Admin - Staff member can administer POS
  • Require strong POS PIN - POS PIN must be at least 8 characters long, this can be alphanumerical 
  • Can Access POS - Staff member can log in to the POS
  • Can Adjust POS Till - Staff member can add or remove cash values from the POS Till total
  • Can Adjust POS Settings (Device & Hardware) - Staff member adjust settings included under the 'Device' and 'Hardware' tabs within POS settings
  • Can Issue Refunds - Staff member may issue a refund to the guest from within the POS
  • Can Sell Open Products - Staff member may sell open products in the POS
  • Can create unpaid POS bookings - Staff member may create unpaid bookings in the POS

Venue Settings Permissions

  • Can Access Account Details - Staff member can access and adjust Account Details from within the Venue Manager
  • Can Access Site Content - Staff member can access and adjust Site Content within the Account Details section within the Venue Manager
  • Can Access Payment Settings - Staff member can access and adjust Payment Settings within the Account Details section within the Venue Manager
  • Can Access POS Device Settings - Staff member can access and adjust POS Device Settings from within the Venue Manager
  • Can Access Discount Code Settings  - Staff member can access and adjust Discount Code settings from within the Venue Manager
  • Can Access Loyalty Settings - Staff member can access and adjust Loyalty settings from within the Venue Manager
  • Can Access Segment Settings - Staff member can access and adjust Segment settings from within the Venue Manager
  • Can Access Staff Settings - Staff member can access and adjust Staff Member settings from within the Venue Manager
  • Can Access Support Services - Staff member can access support services.
  • Can Access External Service Settings - Staff member can access and adjust external services settings from within the Venue Manager
  • Can Access Forms - Staff member can access and manage forms
  • Can Define Product Email Attachments - Staff member can define email attachments for products
  • Can Access Locations - Staff member can access and manage locations

 

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