Add forms to products to collect additional guest information online

Adding a form to a product allows you to request additional information from your guests when they purchase the product online and in order confirmation emails.

Add a form to a product

Once you've created a form, you'll be able to link it to a product. Follow the instructions below to add a form to a product:

1. From Venue Manager, go to Products > All products. Select the product you want to attach your form to. 
2. Scroll to Additional options.
3. Select Forms.
4. From the drop-down, select the form or forms you want to link to the product. To remove a form, simply choose the form from the drop-down menu and uncheck the box next to its name.
5. Select Apply.
6. Select Save.

Guests complete the form in the online checkout

Once the product is made available for purchase in a checkout, and a guest adds the product to the cart, the form appears to complete before purchase.

Order confirmation emails

If you've selected order confirmation emails in form settings, automatic emails to guests confirming their order will include a link to any forms added to the product. You'll need to also make sure the form panel is enabled in the email template. Learn more about email templates.

View form responses in Venue Manager & POS

When confirming a booking made online in Venue Manager with guests or redeeming tickets at POS, you can view form responses. 

Venue Manager POS

From Venue Manager, search for and select the booking. Go to the Documents tab, then select the form to confirm and modify any responses.

From POS, search for and select the booking. Scroll down to Forms, then select the form title (eg Party Booking Details) to open and view form details.