Minimum hardware requirements – Help Center

This article outlines the hardware compatibility and minimum performance requirements for ROLLER.

ROLLER does not provide hardware support. You should engage an IT services partner to assist if you do not employ experienced personnel.

Internet requirements

Internet connectivity is critical to the performance of ROLLER applications. A reliable, high-speed connection will ensure you achieve optimal performance.

ROLLER recommends that you:

Install a primary DSL or cable connection with a minimum download and upload speed greater than 20 MB per second.
Purchase a back-up wireless internet dongle or device for emergencies where your primary internet connection is disrupted.

WiFi versus cabled connections

We recommend that network cabling is installed and all devices are connected to a local area network via network switches in order to connect them to the internet.

However, if WiFi is implemented to connect devices to the internet, a commercial-grade WiFi system should be installed. Home routers and WiFi access points are not suitable for business data volumes.

Testing internet performance

Navigate to www.speedtest.net on the device you wish to test.
Select Go or Start to commence the test.
Compare the results to the above minimum download and upload speeds.

Browser compatibility

ROLLER apps are browser-based applications that have been designed, built and tested to work on Google Chrome.

ROLLER strongly recommends using Google Chrome for best performance and reliability.

Device compatibility

This section relates to computer requirements to operate the following ROLLER applications:

Point of Sale (POS)
Waiver kiosk
Self-Serve Kiosk (SSK)

Operating requirements	Minimum	Recommended
Processor (CPU)	Intel Core i3	Intel Core i5
Memory (RAM)	4 GB	8 GB
Screen resolution	1024 x 768	1920 x 1080
Screen resolution for SSK (Landscape)	1280 x 720	1280 x 720
Screen resolution for SSK (Portrait)	1080 x 1920	1080 x 1920

Windows operating systems

ROLLER POS and self-serve kiosks currently run on Windows operating systems only.

Windows 11
Windows 10 Pro (64-Bit)
Windows 8 (64-Bit)

Check with your specific payment terminal provider as their operating system requirements may vary from the above.

Unsupported operating systems

Windows 32 Bit Systems
Windows 10 IoT
Windows Embedded
Windows XP
Windows Vista
Windows 7

Peripheral devices

Receipt and docket printers

ROLLER Point of Sale (POS) and Self-Serve Kiosk (SSK) support printers that meet the following requirements:

Must be under 5 years old for compatibility and reliability reasons.
Must have a paper roll width of 80mm.
Must have a USB or Ethernet connection. Production management is supported by Ethernet connection only (or WiFi).
If used with a cash drawer the printer must have an RJ12 port.

Recommended models

The following models are supported by ROLLER when using production management to manage receipt and docket printing at your venue.

EPSON TM-m30II (Ethernet)
EPSON TM-M30III (Ethernet)
EPSON TM-T88VII (Ethernet)
EPSON TM-T82III (Ethernet)
EPSON TM-U220B (Ethernet)

The EPSON TM-U220B is a Dot Matrix receipt printer and is designed to operate in high-temperature environments, for example, in a kitchen or near a heat lamp.

Production management does not currently support the printing of sticker tickets or wristbands. If your venue uses sticker printers or wristband printers, you'll need to use ROLLER Connect instead of production management.

We recommend that you buy more than one printer if you're printing production dockets. Two or more printers are better able to handle the printing load.

Other receipt and docket printer models (not supported by production management)

Epson TM-M30
Epson TM-T88VI
Epson TM-T88V
Bixolon SRP - 350 III

Cash drawers

ROLLER Point of Sale (POS) connects with cash drawers via the receipt printer. Most printers support a cash drawer with an RJ12 connector. Common cash drawers we recommend are:

APG Vasario Series
MMF Cash Drawer Advantage

Note that the voltage required to trigger a cash drawer varies and you should check that your receipt printers output voltage meets this requirement.

Barcode scanners

ROLLER Point of Sale (POS) supports any type of 2D barcode scanner with a USB connection. Below are some examples of commonly used 2D barcode scanners:

Zebra DS8108-SR
Zebra DS9208

Alternate ticket printers

ROLLER Point of Sale (POS) supports several wristband, label, concert ticket and card printer solutions where guest and booking information can be printed directly from POS to this media. Note that our new production management feature does not support wristband printing in ROLLER.

Learn more about wristband ticket printing

For more information on enabling this feature, contact the support team.

ROLLER Payments for online and in-venue payments

Learn how to get started with ROLLER Payments, our online and in-venue payments solution.

Mobile check-in

With Mobile Check-in (MCI) you can lookup and verify your guest's bookings on a mobile device, and redeem their tickets without the need for a point of sale (POS). This way it behaves as a fast, lightweight, and effective point of staffed access-control, helping you to keep queues and wait-times low.

For recommended hardware please see Mobile Check-in app requirements, or to learn more about MCI please see Welcome to the mobile check-in app.