Hardware audit guide – Help Center

Before you can launch with ROLLER, there are some key hardware audit tasks you must complete for your point-of-sale (POS) systems and card terminals to make sure that you can process payments successfully.

Audit your POS hardware

Whether you're purchasing new physical POS devices or planning on using existing POS devices with ROLLER, make sure that the POS hardware you want to use meets minimum hardware requirements.

If you’re purchasing new hardware, share the minimum hardware requirements guide with your supplier so they can work with you to make sure the POS devices you order are compatible.
If you’re planning on using existing hardware, refer to the guide Audit your existing POS systems to make sure the specifications of your existing POS computers or tablets meet minimum requirements to run ROLLER POS.

If you’re not confident that your hardware meets our minimum requirements, engage a third-party IT or hardware consultant to help. It's your responsibility to make sure that you have sourced compatible POS hardware that meets our requirements prior to launching.

POS hardware FAQs

My POS computer or tablet specifications are below the minimum requirements, can I still use it?

We don’t recommend using a computer or tablet that does not meet our minimum requirements. This will greatly impact the speed and performance of ROLLER POS, resulting in a negative experience for both your POS operators and your guests.

What hardware is a POS station made up of?

Compulsory	Computer / tablet
Optional (but recommended)	Card terminal for processing card transactions Receipt printer for printing receipts or production dockets Cash drawer for storing cash 2D barcode scanner for scanning ROLLER tickets and/or barcodes for stock items

Are iPads compatible with ROLLER?

No. This is because iPads do not run a compatible Windows operating system. If your venue uses waivers, iPads can potentially be used as Waiver Kiosks.

Can we use ROLLER without the internet? What happens if my venue experiences frequent internet dropouts?

No. ROLLER is cloud-based and requires the internet to work. Clients who have frequent internet dropouts should purchase a backup 3G/4G wifi dongle in case of emergency.

Can I set up a cafe POS station to print dockets to my kitchen or coffee area?

Yes. See Set up production docket printing in ROLLER for more information.

Audit your card terminals

While we can support unintegrated card terminals with ROLLER POS, we strongly recommend using the integrated option for a more accurate and streamlined payment and reconciliation process.

Integrated	When processing transactions through ROLLER POS, the transaction amounts automatically appear on the card terminal for the guest to swipe, tap or insert their card.
Unintegrated	When processing transactions through ROLLER POS, the POS operator will need to manually complete the following: Enter the transaction amount on the card terminal by matching the amount charged on ROLLER POS. Take payment on the card terminal and complete the flow in ROLLER POS once the transaction is accepted.

Card terminal FAQs

How do I get the right card terminals for ROLLER Payments?

Have you already ordered your ROLLER Payment card terminals?

Yes, I included them in my order form.
- Great, you're all set! ROLLER staff are already processing your order, so no further action is needed on your part.
No, I haven't ordered them yet.
- If you haven't ordered your card terminals, please refer to our ROLLER Payments terminal ordering article.
Ready to order? Submit a support ticket including the following details:
- Terminal model(s)
- Connection type (Ethernet or Power Over Ethernet)
- Quantity
- Delivery address
- Contact number

For any further questions or assistance, contact the support team.

What steps should I take to order card terminals when using a third-party payment solution?

Make sure the third-party card terminal is compatible with ROLLER POS in your region. To confirm, you can contact your account manager or reach out to our support team.
Once you've confirmed compatibility, apply for a merchant account through the third-party provider.
Ensure you order terminal models that work with ROLLER POS.
Let your third-party provider know that you'll be integrating with ROLLER POS for any special configurations that might be needed.

What do I need to know if using unintegrated card terminals with ROLLER?

If you're using unintegrated card terminals, there are no compatibility requirements to worry about.

As long as your terminal can process manual payments, you can use it with ROLLER POS without any issues.