Hardware audit guide – Help Center

Before you can launch with ROLLER, there are some key POS and card terminal audit tasks you must complete to make sure that you can process payments successfully.

Audit your POS hardware

Whether you're purchasing new hardware or planning on using existing hardware with ROLLER, make sure that the POS hardware you want to use meets minimum hardware requirements.

If you’re purchasing new hardware, share the minimum hardware requirements guide with your supplier so they can work with you to make sure the hardware you order is compatible.
If you’re planning on using existing hardware, refer to the guide Audit your POS to make sure the specifications of your existing POS system computers or tablets meet minimum requirements to run ROLLER POS.

If you’re not confident that your hardware meets our minimum requirements, engage a third-party IT or hardware consultant to help. It's your responsibility to make sure that you have sourced compatible hardware that meets our requirements prior to launching.

POS system hardware FAQs

My POS computer or tablet specifications are below the minimum requirements, can I still use it?

We don’t recommend using a computer or tablet that does not meet our minimum requirements. This will greatly impact the speed and performance of ROLLER POS, resulting in a negative experience for both your POS operators and your guests.

What hardware is a POS station made up of?

Compulsory	Computer / tablet
Optional (but recommended)	Card terminal for processing card transactions Thermal receipt printer for printing receipts or production dockets Cash drawer for storing cash 2D barcode scanner for scanning ROLLER tickets and/or barcodes for stock items

Are iPads compatible with ROLLER?

No. This is because iPads do not run a compatible Windows operating system. If your venue uses waivers, iPads can potentially be used as Waiver Kiosks.

Can we use ROLLER without the internet? What happens if my venue experiences frequent internet dropouts?

No. ROLLER is cloud-based and requires the internet to work. Clients who have frequent internet dropouts should purchase a backup 3G/4G wifi dongle in case of emergency.

Can I set up a cafe POS station to print dockets to my kitchen or coffee area?

Yes. See Set up production docket printing in ROLLER for more information.

Audit your card terminals

When processing card payments in ROLLER POS, you have two options when it comes to choosing card terminals:

Integrated	When processing transactions through ROLLER POS, the transaction amounts automatically appear on the card terminal for the guest to swipe, tap or insert their card.
Unintegrated	When processing transactions through ROLLER POS, the POS operator will need to manually complete the following: Enter the transaction amount on the card terminal by matching the amount charged on ROLLER POS. Take payment on the card terminal and complete the flow in ROLLER POS once the transaction is accepted.

Integrated is preferred as it leaves less room for error and streamlines reconciliation.

Integrated or unintegrated card terminal FAQs

What do I need to do if using ROLLER Payments card terminals?

Have you already ordered your ROLLER Payment card terminals?

Yes, my card terminal order was included in my order form.

If so, no further action is required here as ROLLER staff are already actioning your order.

No, I still need to order my ROLLER Payments card terminals.

If you still need to order your ROLLER Payments card terminals, review the ROLLER Payments terminal ordering article.

When you're ready to make your order, submit a support ticket with the following information:

Terminal model/s
Connection type (Ethernet or Power Over Ethernet)
Quantity
Delivery address
Contact number

If you have any questions or need any assistance with your order, submit a ticket with the support team.

What do I need to do if using a third-party card terminal integration?

If you're using a third-party card terminal integration, you need to ensure you're using a supported card terminal integration that will work with ROLLER POS in your region.

Once you've confirmed this, you will need to work with that third party to apply for a merchant account and order compatible card terminal models.

Let that third party provider know that you will be using ROLLER POS in case there is any special configuration that needs to occur.

What do I need to do if using unintegrated card terminals with ROLLER?

If you're using unintegrated card terminals with ROLLER, there are no compatibility requirements.

As long as your card terminals are able to process manual payments, then the terminals can be used with ROLLER in an unintegrated fashion.