ROLLER Minimum Hardware Requirements

This article outlines the hardware compatibility and minimum performance requirements of ROLLER applications. 

Note: ROLLER does not provide hardware support. Venues should engage an IT services partner to assist if they do not employ experienced personnel.

In this article:

• Internet requirements
  • Wi-Fi VS cabled connections
  • Testing internet performance
• Browser compatibility
• Computer compatibility
• Peripherals
  • Receipts & docket printers
  • Cash drawers
  • Barcode scanners
  • Alternate ticket printers
• Payment Providers - In store and online payments
• Mobile Check-In app

Internet requirements

Internet connectivity is critical to the performance of ROLLER applications. A reliable, high-speed connection will ensure you achieve optimal performance.

We recommend that Venues:

• Install a primary DSL or cable connection with a minimum download and upload speed greater than 20 MB per second
• Purchase a back-up wireless internet dongle or device for emergencies where your primary internet connection is disrupted

Wi-Fi vs cabled connections

We recommend that network cabling is installed and all devices are connected to a local area network via network switches in order to connect them to the internet.

However if Wi-Fi is implemented to connect devices to the internet, a commercial-grade Wi-Fi system should be installed. Home routers and Wi-Fi access points are not suitable for business data volumes.

Testing internet performance

1. Navigate to www.speedtest.net on the device you wish to test
2. Click Go or Start to commence the test
3. Compare the results to the above minimum download and upload speeds.

Browser compatibility

ROLLER apps are browser-based applications designed, built and tested to work on Google Chrome. 

We strongly recommend using Google Chrome for best performance and reliability.

Device compatibility  

This section relates to computer requirements to operate the following ROLLER applications:

• Point of Sale (POS)
• Waiver Kiosk
• Self-Serve Kiosk (SSK)

ROLLER Connect

Point of Sale (POS) or Self-Serve Kiosk (SSK) devices run ROLLER Connect to integrate peripherals such as card terminals or printers and require a Windows operating system. 

Supported operating systems

• Windows 10 (64-Bit) - Highly recommended
• Windows 8 (64-Bit)

Please check with your specific payment terminal provider as their Operating System requirements may vary from the above.

Unsupported operating systems

• Windows 32 Bit Systems
• Windows 10 IoT
• Windows Embedded
• Windows XP
• Windows Vista
• Windows 7

Peripheral Devices

Receipt & docket printers

ROLLER Point of Sale (POS) and Self-Serve Kiosk (SSK) support thermal printers that meet the following requirements:

• Must be under 5 years old for driver compatibility and reliability reasons
• Must have a paper roll width of 80mm 
• Must have a USB or Ethernet connection 
• If used with a cash drawer the printer must have an RJ12 port

Some commonly used receipt and docket printer models are:

• Epson TM-M30
• Epson TM-T20
• Epson TM-T20II
• Epson TM-T82II
• Epson TM-T88VI
• Epson TM-T88V
• Star Micronics TSP100
• Bixolon SRP - 350 III

Cash drawers

ROLLER Point of Sale (POS) connects with cash drawers via the receipt printer. Most printers support a cash drawer with an RJ12 connector. Common cash drawers we recommend are:

• APG Vasario Series
• MMF Cash Drawer Advantage

Note that the voltage required to trigger a cash drawer varies and you should check that your receipt printers output voltage meets this requirement.

Barcode scanners

ROLLER Point of Sale (POS) supports any type of 2D barcode scanner with a via USB connection. Below are some examples of commonly used 2D barcode scanners:

• Zebra DS4308
• Zebra DS2208
• Zebra DS8108-SR
• Zebra DS9208

Alternate ticket printers

ROLLER Point of Sale (POS) supports several wristband, label, concert ticket, and card printer solutions where guest and booking information can be printed directly from POS to this media.

For more information on enabling this feature please contact us.

Payment Providers - In store and online payments

Click here to see which payment integrations are available in your region to process online payments and in-store card payments with ROLLER. 

Mobile Check-In app

The ROLLER Mobile Check-in app is designed for portable devices to reduce guest admission wait-times. It is used to display booking information, verify guests and redeem tickets.

Check-in app requires Urovo i6310TGW handheld scanning devices with the Mobile Check-in app. 

To learn more about the Mobile Check-In app solution or obtain the device, please contact us.