At times, it may be necessary to change staff passwords and POS PINs. For example, if a staff member forgets their password or PIN, you may need to reset it for them.
This guide walks through how to change staff passwords and POS PINs.
What's the difference between a staff password and POS PIN?
A password is used to log in to your ROLLER account and access the areas of ROLLER that you have permission to access. For example, you can use your password to log in to Venue Manager.
A POS PIN is a numeric access code assigned to a staff account. You can use it to quickly unlock and access an active ROLLER POS device. If a staff account has administrator or manager privileges, they can use their POS PIN as a Manager Code to authorize refunds, custom discounts and more in ROLLER POS.
Reset a staff password
To change a staff password, you must send them a password reset link via email. Follow the steps below.
- From Venue Manager, go to Settings > Staff > All staff. Here you will find a list of all staff accounts.
- Find the staff account that requires the password reset and select the options menu (3 dots) at the end of the row.
- Select Edit from the list of options to access the staff member details.
- Scroll down to Security.
- Under Password, select Send reset link.
An email is sent to the staff member inviting them to reset their password.
Change a POS PIN
For security purposes, we recommend changing staff POS PINs regularly and informing staff not to share their individual PINs. To change a POS PIN, follow the steps below.
- From Venue Manager, go to Settings > Staff > All staff. Here you will find a list of all staff accounts.
- Find the staff account that requires the POS PIN reset and select the options menu (3 dots) at the end of the row.
- Select Set POS PIN from the list of options. A pop up modal appears.
- Enter a new POS PIN or leave empty to remove an existing POS PIN.
- Once finished, select Set POS PIN.
When a POS PIN is updated, the staff member receives an email confirming their new POS PIN.