This article outlines what to look for when a payment is owing for a booking and how to add additional payments.
In this article:
Search for an existing booking in POS
Login to your POS and search in the Bookings tab using the Booking ID or Booking Name. Click the correct booking to bring up the booking details.
Towards the bottom of the booking on the right-hand side of the screen, the amount paid will be displayed.
If there is a 'Balance' in orange and the Charge button is highlighted in orange, this means the booking is owing money. It will also let you know the amount due for payment. Staff will need to charge this prior to guests being able to use their tickets.
Take payment owing
Clicking the Charge button will give you payment method options to take payment for what is owing. The payment method you see depends on what is available for your platform.
Both Cash and Card require you to key in the amount to be paid, payments do not have to match the full amount owing if you are accepting multiple payments. Click Take Payment to process the transaction.
When taking a payment via Gift Card, you will need to scan or type in the Gift Card ID. On the next screen, you will be shown the balance of the gift card and from here the amount to charge will need to be typed in. A warning will appear if the amount owing is more than the gift card balance, click Charge when you have determined the amount.
To take multiple payments, click the Charge button in the bottom right, select the first payment method, and complete the payment. Repeat as necessary until no amounts are owing.