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Manage global POS device settings: receipts, guests and tipping

This article walks through how to configure global receipt, guest management and tipping settings for all POS devices at your venue.

Configure your receipt settings

From Venue Manager, go to Apps > Point of Sale > Settings.

For Receipt settings, enable the settings you want.

  • If you're using production management to manage receipt printing, you only need to choose what you want for the settings marked with an asterisk. Other receipt settings are customized in the receipt templates for production management. 
  • If you're using ROLLER Connect to manage receipt printing, all settings for receipts are configured here. 
Receipt setting Purpose
Business name Show your venue's legal business name on receipts. From Venue Manager, go to Settings > Account > Venue settings to edit your legal business name. If not enabled, your venue's trading name displays on receipts as it is in your ROLLER platform.
Display discounts as a single line item Display all discounts applied to a transaction as a single line item on receipts. If not enabled, all discounts appear on separate line items.
Dockets for stock products Print dockets for all stock purchases made in POS devices that have production docket printing enabled.
Logo Add your logo to your printed receipts. When selected, a button appears for you to upload the logo you'd like to use.
Reprintable receipts * Allow receipts to be reprinted multiple times.
Receipts can be emailed from POS * Allow receipts to be emailed to guests from POS and capture valuable guest contact details.
Require manager code * Prevent staff from reprinting receipts without manager-level permission. When selected, a manager must enter their POS PIN before a receipt can be reprinted.
Single line item Print each item purchased on a separate line. By default, receipts group the same items together and show the quantity of items. When selected, receipts list each item purchased as a separate line item, regardless if they are the same item.
Venue representative Add a venue representative's name on all POS receipts. Type the name of the representative into the text field.

* These are the only settings applicable to production management receipts.

Configure your guest management settings

Select Banned guests: manager code required to prevent staff from redeeming tickets for banned guests. When enabled, a manager code is required when attempting to admit banned guests into your venue.

Configure your tipping settings

Encourage guests to add tips to receipts by enabling tipping. This displays pre-defined tipping percentages and a space for a custom tip amount on all receipts. You can also set the default tip recipient or the general pool when guests provide tips at POS.

These settings apply to managing printing with production management or ROLLER Connect. 

Here's how:

  1. From Venue Manager, go to Apps > Point of Sale > Settings.
  2. Scroll to Tipping, then select Enable tipping.
  3. Enter up to four predefined tip percentages for guests to choose from. You can delete a percentage amount to add a different one.



  4. Specify who receives the tip by default at POS:

    • Booking host (or logged-in staff member if the booking has no booking host assigned). 

      • Selecting this option makes sure tips go to busy party hosts by default when guests finalize payments for their parties.
      • This saves time on manual tip tracking to assign tips to the right hosts.
      • To make this happen, you'll need to assign a booking host (eg party host) to party bookings. 

    • Logged-in staff member 
    • General pool

  5. Select Save.

When guests pay, you can also override the default allocation of tips – to a specific staff member, the booking host or general pool. Learn more

Learn more

 

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