Updating the credit card details of a recurring membership. In this article, learn about:
- Recurring payment rules
- Updating credit card for recurring membership in POS
- Updating credit card for recurring membership in Venue Manager
Memberships is currently in beta and are not available to all clients
Recurring payment rules
- When updating a members' credit card, a $0 authorization will be performed. In addition, any outstanding payment in arrears will be collected
- The member's future recurring payments will continue to transact on the membership anniversary date. For example, if the membership was purchased on the 12th of June yet updated on the 25th of June the next payment will still be on the same date for the following month, the 12th of July in this example
- If a guest's credit card is not able to make a payment on the day of their recurring payment, a retry will be tried 1 day later, then another time 2 days later and for a final time 3 days later from the original date. If payment has failed in all instances, their membership will be marked as suspended and they will be unable to utilize it
Updating in POS
- Find the membership by selecting the Search option from the menu bar and typing in the membership holder's name or membership number and selecting the membership from the results
- This will display the membership details page and a notification will be displayed if the membership is currently suspended due to a payment failure
- Click the Update payment details button at the bottom right corner of the screen
- Enter the new card details in the payment window
Updating in Venue Manager
- Find the membership - view this article for help on searching for members
- Click the Payments tab
- Click the Update payment details and a pop up will appear, allowing you to enter the new credit card details
- Enter the new card details in the following window. This window will change dependent on the payment gateway your venue is integrated with