Updating recurring Membership credit cards – Help Center

Updating the credit card details of a recurring membership. In this article, learn about:

Memberships is currently in beta and are not available to all clients

Recurring payment rules

When updating a members' credit card, a $0 authorization will be performed. In addition, any outstanding payment in arrears will be collected
The member's future recurring payments will continue to transact on the membership anniversary date. For example, if the membership was purchased on the 12th of June yet updated on the 25th of June the next payment will still be on the same date for the following month, the 12th of July in this example
If a customer's credit card is not able to make a payment on the day of their recurring payment, a retry will be tried 1 day later, then another time 2 days later and for a final time 3 days later from the original date. If payment has failed in all instances, their membership will be marked as suspended and they will be unable to utilize it

Find the membership by selecting the Search option from the menu bar and typing in the membership holder's name or membership number and selecting the membership from the results
This will display the membership details page and a notification will be displayed if the membership is currently suspended due to a payment failure
Click the Update payment details button at the bottom right corner of the screen
Enter the new card details in the payment window

Find the membership - view this article for help on searching for members
Click the Payments tab
Click the Update payment details and a pop up will appear, allowing you to enter the new credit card details
Enter the new card details in the following window. This window will change dependent on the payment gateway your venue is integrated with