Learn more about the data that you see on your ROLLER Venue Manager dashboard:
Some sections on the dashboard only appear if the features are available in your platform. For example, if the membership feature is not enabled in your platform, you will not be able to see the Membership KPIs section in your dashboard.
Date Range selection
You can select the data you see by using the date selector on the top-right corner. Note that the date range filter is not available in the dashboard.
Venue summary
This section summarizes key metrics at your venue. The data displayed is dependant on the timeframe specified in the date selector. The metrics you can see are:
- Guests booked, which is the number of passes that are booked for the selected date. Please note that this does not include stock or add-ons. This number is also independent of the number of passes that have been checked in
- Funds received, which is the total value of payments processed for the selected date. This number includes deferred revenue such as future bookings and gift card sales
- Check-ins, which is the number of passes that have been checked-in/redeemed over the selected date
- Revenue, which is the total income based on the attendance and ticket or gift card expired for the selected date
- Expected attendance, which is the expected hourly attendance based on commencement time of booking for the day
Membership KPIs
This section summarizes key metrics relating to your membership products. The data displayed is dependant on the timeframe identified in the date selector. The metrics you can see are:
- Active members (today), which is the number of active members as at today. This number is derived from the membership list, where the data on the list is filtered to only "active". This only includes members who have active recurring memberships and doesn't include any members who purchased a fixed membership.
- Recurring payments, which is derived from the recurring payment log report
- Collected, where the value is based on filtering the recurring payment log to "$ successful"
- Failed, where the value is based on filtering the recurring payment log to "$ failed"
- Sales, which is derived from the membership event log report
- New, where the value is based on the previous status filter on the report set to "no membership" or "upgrade to membership" and the new status filter is set to "active"
- Upgraded, where the value is based on the previous status filter on the report set to "upgrade to membership" or "upgrade from membership" and the new status filter is set to "active"
- Churn, which is derived from the membership event log report
- Suspended, where the value is based on the previous status on the report set to "active" and the new status filter is set to "suspended" or "cancelled"
- Expired, where the value is based on the previous status on the report set to "active" and the new status filter is set to "expired"
Accumulated product sales
This section shows a breakdown of where the sales for the selected day is coming from.
- Product column displays all the products that were purchased on the selected date
- Distribution column displays the sales split between the different ticket types within that product. You can view the distribution by hovering over the pie chart
- Total sales column displays the total sales for that particular product on the selected date
- Funds received column displays the total value of payments processed for that particular product on the selected date. This number includes deferred revenue for future bookings