Preparing your POS station for ROLLER – Help Center

This article contains a step-by-step guide on preparing your POS station ready for ROLLER staff to begin a hardware install.

All the steps below will need to be completed before ROLLER staff can finalize the hardware install. Failure to complete these steps will result in your hardware install not going ahead as planned.

If any of the steps aren't applicable to your specific setup please skip and continue on.

Article contents:

Connect all your hardware
Ensure you are logged into a Windows user with administrator privileges
Ensure you're running on Windows 10 & there are no updates to be done.
Install TeamViewer
Download Google Chrome & configure settings
Configure computer settings
Uninstall unnecessary software
Clean up your desktop
Download & install printer drivers
Download & install ROLLER connect

1. Connect all your hardware

This includes:

POS/Computer
- Power cable
Receipt printer
- USB or Ethernet cord connected
- RJ11 into cash drawer
- Power cable
Keyboard
- USB connected
Mouse
- USB connected
Card terminal
- Plug USB into the computer (if applicable)
- Connect card terminal to WiFi network (if applicable)

Please ensure all devices, printers & terminals are also turned on and running prior to ROLLER's hardware install.

2. Ensure you are logged into a Windows user with administrator privileges

To double-check that you're logged in as an administrator

Click the Start menu
Click the User icon
Select Change account settings
Under Your info you should see your username and it should say Administrator

ROLLER must run on a user with administrator privileges

3. Ensure you're running on Windows 10 & there are no updates to be done

How to check if you need to do an update:

In the Windows search bar type Check for Updates and click the best match.
Click on the grey Check for Updates button and Windows will run a check.

You need to click this even if it says You’re up to date when it first loads.
It will say Updates Available if there are updates to be done, and they will happen now. This may take some time.
Once the updates are completed you will need to restart the computer. This can also take some time.
There may be more updates to do, so repeat steps 1 to 4 until you get the message You’re up to date after pressing Check for Updates

4. Install TeamViewer

Download TeamViewer by clicking this link
Once downloaded click the file to begin the installation
If you are prompted to Run or Save, select Save
Open the Downloads folder and run the TeamViewer_Setup.exe file
Select Basic installation
Select Personal Use > click Accept > Finish
Once the installation is complete run the TeamViewer application
On the TeamViewer default screen tick the checkbox to Start TeamViewer with Windows
Go to Extras tab and select Options
Select the Security tab and set the Password to be a secure password. Repeat this in the Confirm password field and then click OK to save. Remember to share this with your ROLLER CSM over the phone.

5. Download Google Chrome & configure settings

Download Google Chrome by clicking here
Make Chrome your default browser
1. Click the Start menu
2. Type Default apps
3. At the bottom, under Web browser click your current browser (typically Microsoft Edge).
4. In the Choose an application window, click Google Chrome.
Turn off Google Chrome pop-up blockers
1. Copy this link chrome://settings/content/popups & paste into your browser to access Chrome Pop-ups & redirects settings
2. Un-check Blocked (recommended)
Remove auto-fill from Chrome
1. Copy this link chrome://settings/autofill & paste into your browser to access Chrome Auto-fill settings
2. Disable all auto-fill settings for Passwords, Payment methods, and Addresses and more by clicking into them individually
Bookmark the pages below by clicking the links then clicking the star button:

Set the startup page to open ROLLER POS
1. Copy this link chrome://settings/onStartup into your browser to access Chrome startup page settings
2. Select Open a specific page or set of pages
3. Add this link: https://pos.roller.app/

6. Configure computer settings

Disable USB Selective settings & change sleep settings to never
1. Click the Start menu and type Edit Power Plan
2. Select Edit power plan
3. Change all four drop-down options to Never
4. Click Change advanced power settings
5. Click USB Settings to expand and then click USB selective suspend setting
6. Disable both On battery and Plugged in and then click Apply and then OK to save the changed

6. Uninstalling software

Click the Start menu and type Add or remove programs
Click the best match for Add or remove programs
Search for the following list of software and click uninstall for each:
- Microsoft OneDrive
- HP Client Security Manager
- HP Client Access Manager
- HP Support Assistant
- Remove any old POS Software

8. Clean up desktop

Delete any unused icons from your desktop
Unpin unused icons from taskbar by right-clicking on the icon and selecting Unpin from taskbar

9. Download & install printer drivers

If you've purchased an EPSON Thermal Receipt Printer please refer to this article for assistance.

If you're not using an EPSON printer and unsure how to complete this step please contact your IT/technical support representative.

Once you've downloaded and installed your printer drivers, you should be able to successfully do a test print.

10. Trigger cash drawers to pop automatically (if applicable)

View this article for instructions on setting up your cash drawer to pop automatically.

If you're having issues getting your cash drawers to pop, please check out our troubleshooting guide.

11. Download & install ROLLER connect

Click here for a step-by-step guide to download and installing ROLLER Connect.

All the steps below will need to be completed ​before ROLLER staff can finalize the hardware install. Failure to complete these steps will result in your hardware install not going ahead as planned.