Once you find the booking you’d like to refund in POS, click the Refund button. A slide-out screen will appear to give you the option to choose a payment method you’d like to use for the refund. The options will depend on what payment methods are available for your platform.
From here, you need to select a refund method:
- Total paid - this will refund the full amount paid, and will by cancel the booking by default unless you deselect the checkbox 'Cancel the booking once the refund is processed'. Use this method if you want to remove the current payment method & replace it with an alternative. Just make sure to deselect the cancel booking checkbox first
- Individual tickets - this will list out all tickets and you can refund each by selecting the checkbox. This option will remove those items from the booking, which means that those tickets are no longer valid. Selecting all the items will also automatically cancel the booking
- Individual tips - allows the ability to refund a tip or multiple forms of gratuity from the booking
- Other amount -use the amount textbox or number pad to adjust the amount to be refunded. Please note that you cannot refund more than the total paid. If the amount you are refunding equals the total booking amount, the option to cancel the booking will be displayed
Click the Issue Refund to process the refund.
Once the refund is processed, you can Print Receipt or just exit by clicking Done.