Create Sessions

2. Fill in the following product details:

• Name (mandatory)
• Short description
• Full Description
• Terms & Conditions
• Image

Hover over the tooltips (? button) for explanations

3.  Set the duration of the session in minutes, e.g. 1 hour is 60 mins

4. Select all locations that will apply to this product at any time. This pre-selection will allow you to configure the locations in the Ticket Types section below.

4. Create a ticket type - enter the different kinds available for sale, e.g. Adult, Child and Family tickets; or Peak and Off-Peak

Each ticket type requires:

• Name (mandatory)
• Price (mandatory) - do not leave this blank,  you can set it to 0 if it is free
• Location (mandatory) -  Please select which locations capacities will be affected by sales of this product. For example, if your venue capacity is 100 and you’ve set up a location to that effect; you can set your General Admission product tickets to use that location's rule so that only 100 people can book in every hour
• Consecutive sessions (optional) - allows customers to book multiple hours and if you like, at discounted prices. Add as you like as many additional hours so the customer can extend their visit. Consecutive sessions work only if the session END TIME coincides with the next session START TIME
• Description (optional) - if each ticket type has specific information, you can add this information here
• Advanced (optional)
  - Min & Max purchase limits - set the minimum and maximum that can be sold for each ticket type per transaction
  - Forcing minimum purchase -means that customers cannot continue a transaction without purchasing this item. It is compulsory, for example making it compulsory to have an adult ticket purchased for toddler tickets
  - Group ticket - the perfect example is family passes
  - Tax override - checking this option lets you choose another tax option for the ticket type
  - Image Override - if you want the image to be different from the standard image for the product
  - Online Sales - Tick the box if you would like to hide this ticket type from online sales. This means the ticket can only be purchased through POS or Venue Manager booking

5. Add a schedule - this defines the start times for all session times for every day as well as which ticket types will be available and the locations used:

Create a schedule

• Click + Add schedule and give your schedule a name
• From there, click + Add dates and choose which days of the week this schedule will apply to as well as the start & end dates; then press + Add dates to schedule. You can also add exclusion dates to quickly remove any non-applicable dates, we will cover this in its own section further below
• Under Sessions, click + Add session and there are two options:
  - Single sessions whereby you enter the start time of your first session of the day. All ticket types and their locations will pre-fill below; you can leave as is or remove any ticket types or location you may not wish to sell at this time. Repeat as necessary
  - Multiple sessions is a functionality that allows selecting a start time & end time, name format and the frequency each session should start e.g. every 15 minutes
• Click Save
• Repeat for the rest of the session on this day or utilize the Duplicate button to speed up the process. Once you are happy with this schedule; click Done

Duplicate a schedule

• Create more schedules manually by following the process above or you can try the Duplicate Schedule function. At the base of the schedule, that you would like to copy, click Duplicate. Rename the schedule
• This new schedule will have the exact same day and date settings, exclusion dates and sessions. To edit the day and date; click on the selected dates. To remove click the X. Similarly, to edit exclusion dates; click the X to remove and add in the new dates
• From here, you can edit the session times if this schedule is different to the original; click on the session you want to change and edit in start time, ticket types or locations the pop-up. Or click X to remove the session entirely. Click Done to save

Add existing schedule

To speed up recreating sessions products, there is the ability to add an existing schedule from another product. Click on the search box to 'Add existing schedule' and select from the dropdown, this will automatically add the schedule in

It is highly recommended to check the schedules particularly if different locations or pass types are to be used for each session. Click on the schedule to edit it, click on timeslots and adjust where necessary on the pop-up modal. For any changes made, press 'Done' to save changes in the schedule

Using Exclusion Dates 

Add exclusion dates to quickly remove any non-applicable dates such as school or public holidays where session times may differ

Edit schedule for an individual date  

• We understand you might need to quickly change an individual dates session setup so we’ve made this easy!  First, click on the date you wish to edit on the calendar. A pop-up will ask you if you would like to create a new schedule for this day; click Continue
• The system will automatically add your selected as an exclusion date to whichever schedule it previously belonged to. A new schedule is created for this day using the same setup as the day had previously - ready for you to make your necessary changes. Don’t forget to click Done

Please note each day can only fall under ONE schedule - the product will not be created if a date has more than one schedule applied

6. Adjust the Advanced Settings as required:

• Exclusion Period - Enter any dates your venue will not be open if you have not excluded them in the schedules above
• Sales start date - Decide and schedule when the product is available for sale, e.g. the product is for New Year's Eve but is only available for sale from December 1st
• Sales cut-off - This is how long prior to the session beginning that you would like to cease accepting online bookings. For example, for Party bookings, you may want sales to close up to 5 days in advance to allow for catering and staffing preparations. This setting will not affect the ability to create bookings internally via the VM or POS
• Deposit - Select the amount required from the customer at the time of booking. This can be the full amount required; or partial payment (deposit) of a % or a $ value. If a deposit is set - the customer will still be offered the option to pay the full amount
• Add-ons - appear as a purchase prompt on the page following your products. These will only appear if this product gets added to the cart! Create your add-on products and select them from the drop-down here and click +Add
• Waiver - Select the applicable waiver you require customers to sign to participate in this product
• Forms - Select a form that you have created to request additional information either in the online checkout or linked in the customer email confirmation. You can only select one in the drop-down menu
• Alternate address - applies only if your venue offers products that occur at an alternate location to what is set in your account details
• Upgradable product - if the membership feature is activated in your platform, you can set whether this pass can be upgraded to a membership product in the POS

7. Click Save to create the product or update any new changes made