This article outlines how to create a session pass including adding multiple locations and creating schedules.
Session passes have a start time, end time and session duration. They allow you to sell tickets for scheduled, time-based activities that occur in single or multiple locations.
In this article:
For a full product list, see:
- Create your products
- The create your products section in the end-to-end setup checklist for launching with ROLLER successfully
Create a session pass
- Go to Products > Create Product and select Session pass.
- Fill in the following product details:
- Name (mandatory)
- Short description - shown in the online checkout
- Full Description - shown in the online checkout
- Terms & Conditions - shown in the online checkout and email confirmations
- Reporting category - select from your predefined categories
- Set the duration of the session.
- The session duration will default to 60 minutes. If your session is a different duration you must update it in minutes.
- Once the product is published, the duration cannot be adjusted.
- Select all locations that will apply to this product.
- This pre-selection will allow you to configure the locations in the ticket types section below.
- It is not possible to create a session pass without a location.
Create a ticket type
Enter the different ticket types available for sale, e.g. Adult, Child and Family tickets; or Peak and Off-Peak.
You can create up to a maximum of 20 ticket types per session pass.
Each ticket type requires:
- Name (mandatory)
- Price (mandatory) - do not leave this blank, you can set it to 0 if it is free
- Location (mandatory) - Please select which location's capacities will be affected by sales of this product. For example, if your venue capacity is 100 and you’ve set up a location to that effect; you can set your General Admission product tickets to use that location's rule so that only 100 people can book in every hour
- Consecutive sessions (optional) - allows guests to book multiple hours and if you like, at discounted prices. Add additional hours so the guests can extend their visit. Consecutive sessions work only if the session END TIME coincides with the next session START TIME
- Description (optional) - if each ticket type has specific information, you can add this information here
- Advanced (optional)
- Min & Max purchase limits - set the minimum and maximum that can be sold for each ticket type per transaction
- Force minimum purchase - means that guests cannot continue a transaction without purchasing this item. It is compulsory, for example making it mandatory to have an adult ticket purchased for toddler tickets. Please note if you have multiple products in your checkout you should not use force min purchase as it will add the product to the guests checkout regardless of the product they select
- Group ticket - an example is a family pass
- Tax override - allows you to choose another tax option for the ticket type
- Reporting category - override the reporting category for this ticket type
- Image - override the ticket type image to be different from the standard image for the product
- Online Sales - Tick the box if you want to hide this ticket type from online sales. This means the ticket can only be purchased through POS or Venue Manager. Please note, this will only work if you have a second ticket type in the product.
Add product instructions (optional)
Include any important product-specific information as this will be included in the confirmation email sent to the guest after purchase. This could include information on arrival times, included items, what they can/can't bring along.
Adjust the advanced settings
Edit the following settings:
- Exclusion Period - Enter any dates your venue will not be open if you have not excluded them in the schedules above
- Sales start date - Decide and schedule when the product is available for sale, e.g. the product is for New Year's Eve but is only available for sale from December 1st
- Sales cut-off - This is how long prior to the session beginning that you would like to cease accepting online bookings. For example, for Party bookings, you may want sales to close up to 5 days in advance to allow for catering and staffing preparations. This setting will not affect the ability to create bookings internally via the Venue Manager or POS
- Deposit - Select the amount required from the guest at the time of booking. This can be the full amount required; or partial payment (deposit) of a % or a $ value. If a guest adds additional items to their purchase these will be added on top of the deposit and charged at checkout
- Add-ons - appear as a purchase prompt on the page following your products. These will only appear if this product gets added to the cart. Create your add-on products and select them from the drop-down here and click +Add
- Product category - select from your predefined product categories
- Tax - set the tax rate
- Waiver - Select the applicable waiver you require guests to sign to participate in this product
- Forms - Select a form that you have created to request additional information either in the online checkout or linked in the guest email confirmation. You can only select one in the drop-down menu
- Alternate address - applies only if your venue offers products that occur at an alternate location to what is set in your account details
- Upgradable product - if the membership feature is activated in your platform, you can set whether this pass can be upgraded to a membership product in the POS.
Click Save to create the product or update any new changes made.
Create a schedule
Go to create a schedule to define the start and finish times for every day a product is offered as well as which ticket types will be available and the locations used.