Issuing refunds is a simple method to process and account for funds returned to guests. This article demonstrates how staff members can perform full or partial refunds in ROLLER POS.
A manager or administrator permission level is required to complete a refund at POS. All other staff permission levels require a POS PIN from a manager or administrator to authorize the refund.
Perform a refund
- From POS, find the booking you’d like to refund
- Click the Refund button.
- Select the refund method from the list of methods available in your account (eg cash, card, gift card or wallet).
- Enter a custom amount to refund or select what you want to refund: Total, Individual tickets or Individual tips. If selecting Total, by default this will cancel the booking unless you deselect the checkbox Cancel the booking once the refund is processed.
- Click Issue refund to process the refund.
Total paid This will refund the full amount paid, and will cancel the booking by default unless you deselect the checkbox Cancel the booking once the refund is processed. Individual tickets This will list out all tickets and you can refund each by selecting the checkbox. This option will remove those items from the booking, which means that those tickets are no longer valid. Selecting all the items will also automatically cancel the booking. Individual tips Allows the ability to refund a tip or multiple forms of gratuity from the booking
View who issued the refund
In the POS activity stream, the authorizing staff member's name will be displayed below the refund activity item.