Log in, allocate and deallocate POS devices

This guide walks through how to log in to ROLLER POS and allocate the correct POS device to your computer or tablet.

Access ROLLER POS

There are two ways you can access ROLLER POS:

1. Navigate to http://pos.roller.app in your Google Chrome browser.
2. Alternatively, from Venue Manager, go to Apps > Point of Sale > Launch POS.

Log in using email address and password

When you first access a POS device, you may be prompted to enter your staff account email and password. This is the email address and password you set up when you first activated your ROLLER account.

To successfully log in to a POS device, you must make sure that you have an active staff account with permissions to access POS.

Allocate a POS device

When you first access POS, you may be prompted to select a POS device from the list. This will assign the POS device to the computer or tablet. You can only use one POS device at a time on a computer.

Log in using a POS PIN

Following the initial successful login using email and password, staff can use their POS PIN when logging in to POS for quicker access. 

Log out of a POS device

To log out of POS, follow the steps below.

1. From POS, select More at the bottom left of the screen. 
2. Select Settings > Log out.

Automatic logout 

You can set a POS device to automatically return to the login screen after a specific period of inactivity. This can be useful as a security precaution. To configure device timeout, follow the steps below. 

1. While logged into your POS device, select More at the bottom left of the screen.
2. Select Settings > Device.
3. Scroll to the bottom of the device settings list to Device Timeout (in minutes) and adjust the slider to select your preferred device timeout. 
4. Select Save.

Switch between staff users

To keep track of who made each sale, you can switch between users in a POS device.

Transactions are recorded as being completed by the staff member logged in when the transaction was completed. This staff member name is shown in reports such as Detailed Transactions, and also on any receipts that are printed from the POS device in use.

To switch between staff users, follow the steps below.

1. From POS, select More at the bottom left of the screen.
2. Select Settings > Log out.
3. The new staff member can now log into the POS device. If they have their POS PIN code set, they can use this for quick access. 

Check POS allocation

When using POS, make sure that the computer or tablet device you're using is allocated to the correct POS device profile that has previously been created in Venue Manager.

The device stays allocated to the same POS device profile unless your cache is cleared, or someone deallocates your POS device (to learn more, keep reading). 

To make sure you're allocated to the correct POS device when logged into POS:

1. Select More at the bottom left of the screen.
2. Select Settings > Device.
3. If you're not currently allocated to any device, you'll see a full list of POS devices to choose from.
4. If you're already allocated to a device, you'll see the name of the device you're allocated to at the top of the screen. If you want to change the POS device, you'll need to deallocate it.

If you can't allocate a device because it's grayed out, then you must deallocate the device in Venue Manager, and refresh your POS browser and try again.

Deallocate a POS device profile

To deallocate a POS device profile, follow the steps below.

1. From Venue Manager, go to Apps > Point of Sale > Devices.
2. Find the device you want to deallocate and select the options menu (3 dots) at the end of the row.
3. From the dropdown, select Deallocate > Yes, deallocate it.

Assign a new POS device profile

Once the device has been deallocated, you can reload your POS page and select another POS device profile to assign to the physical POS device and then launch it.