Use the POS and Venue Manager checklists below to help you identify any relevant areas you or your team may need to practice to use ROLLER successfully.
Visit ROLLER Academy to watch step-by-step video tutorials. Then practice using ROLLER in your ROLLER Playground.
POS basics
To see POS basics videos, visit ROLLER Academy POS basics
| Question | Help Center resource | |
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Can you access & login to POS? | Log in to POS |
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Can you make a sale in POS? | Process sales on POS |
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Can you find and check-in an existing booking? | Check in bookings |
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Can you process a refund in POS? | Refund a booking in POS |
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Can you add customer details to a new POS booking? | Manage guest data in POS |
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Can you open & close your till for the day? | Open, close and edit till sessions |
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Can you log out of POS? | Log in to POS |
Venue Manager basics
To see Venue Manager Basics videos, visit ROLLER Academy Venue Manager basics
| Question | Help Center resource | |
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Can you make a booking in Venue Manager? | Make a booking from Venue Manager |
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Can you refund and cancel a booking in Venue Manager? | Refund a booking from Venue Manager |
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Can you issue an invoice? | Issue & manage invoices sent to your guests |
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Can you send a confirmation email for a booking? | Resend an email confirmation |
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Can you manage bookings using the Calendar View? | View bookings using calendar view |
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Can you manager bookings using the Daily Capacity View? | View daily capacity and redemptions |
POS advanced
To see POS Advanced videos, visit ROLLER Academy POS advanced.
| Question | Help center resource | |
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Can you configure your POS device settings? | Configure your POS device settings |
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Can you view gift cards on POS? | Process sales on POS |
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Can you sell a physical gift card in POS? | Issue a physical gift card in POS |
| Can you redeem a gift card in POS? | View gift cards on POS | |
| Can you issue a membership in POS? (If Applicable) | Sell recurring memberships in POS | |
| Can you upgrade a membership in POS? (If Applicable) | Upgrade and downgrade membership in POS | |
| Can you redeem a memberships in POS? (If Applicable) | Redeem membership in POS | |
| Can you add items to an existing booking in POS? | Adjust items for existing bookings in POS | |
| Can you add a discount to a POS booking? | Process sales on POS | |
| Can you do a split payment? | Process sales on POS | |
| Can you find & attach waivers in POS? (If applicable) | Search for waivers in POS | |
Venue Manager advanced
To see Venue Manager advanced videos, visit ROLLER Academy Venue Manager advanced
| Question | Help Center resource | |
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Can you log a call and sending emails from within the Venue Manager? | Booking activity stream |
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Do you know where to find the booking activity stream? | Refund a booking from the Venue Manager |
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Can you change the date of a booking? | How to edit existing bookings in the Venue Manager |
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Can you change the time of a booking? | How to edit existing bookings in the Venue Manager |
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Can you add a discount to a booking in the Venue Manager? | Add discounts to a booking in Venue Manager |
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Can you create a company? | Companies |
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Can you export a runsheet for group or party bookings? | How to use runsheet |
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Can you save a view in the booking grid, calendar or runsheet? | Create and edit saved views |
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Can you block out capacity for a particular resource? | How to block out capacity of a resource |
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Can you change the resource within an existing booking? | Update resources in existing session pass booking |
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Can you access all your guest records? | Where to find guest data |
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Do you know where to find all members? | Search for members |
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Do you know how to cancel or re-issue an invoice? | Issue & manage invoices sent to your guests |
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Do you know how to manage waivers from within the Venue Manager? | Find & export waivers in the Venue Manager |